Reviews, Sales, and Service Ratings for
Generali Global Assistance

We had no issues on our recent trip that required assistance from Generali. Pre-trip I upped are coverage to meet some additional trip expenses. It was handled with a quick phone call and I received an up-dated policy by email.

That's great to hear Stephen! Thanks so much for sharing your experience and choosing to #TravelSmarter.

I am still waiting to hear back from Generali Global. Their claim process was extremely cumbersome.

Thank you for your feedback, Gayle. We’re sorry to hear about the circumstances surrounding your claim submission and for not meeting your expectations. We take customer service and the claims review process very seriously and strive to provide a fair, equitable and timely process for all customers. We have received your claim, and a dedicated claims rep will follow up with additional information. If you have any additional questions in the meantime, please reach out to us at (800) 348-9505 or via email at claims@generalitravelinsurance.com

Not much to say at this time. I'm working on the claim, which I will complete tomorrow. I found the claim form to be reasonable. I was unable to log in to begin, but a quick phone call solved that problem.

Thank you for your feedback, Jack. We have received your claim, and a dedicated claims rep will follow up with additional information. If you have any additional questions in the meantime, please reach out to us at (800) 348-9505 or via email at claims@generalitravelinsurance.com

I found your site easy to negotiate and was able to compare coverage option easily. I will be filing a claim and am hoping that experience is as easy and buying the coverage.

Thank you for your feedback. We are sorry to hear about the circumstances. You can watch this video on how to start a claim, generalitravel.com/start-claim. If you should need any further assistance with the claims process, feel free to give us a call at (800) 348-9505 and one of our dedicated claims team members can help!

I have never purchased travel insurance for a trip so I was a little skeptical. Our tour organizer told us we had to. I looked for a policy online and found Generali Global. They were very thorough in answering my questions before purchasing the policy. I red the policy as soon as I purchased it, again. I felt comfort in the things stated in the policy. We had no problems on the trip but I was comfortable in knowing that there was an international phone number should a problem arise.

Thanks for choosing Generali Global Assistance, Kerri! We know you have options when it comes to travel insurance but are pleased you chose to have Generali, one of the largest insurance companies in the world, to back your trip.

In short - my experience with trip cancellation with Generali Global Assistance was excellent.

We planned a great, almost 3 weeks long, vacation - combination of cruise and land trips. We booked in advance cruise itself, air, hotel, transfers, onshore excursions (both from ship and independent). Unfortunately we had to cancel vacation due to a serious illness of a family member. I have submitted a claim online and uploaded supporting documents. Initially it was somewhat slow, until someone was assigned to the claim. Then I received an email specifying which documents are missing from the claim. Shortly after I uploaded those documents, a very nice representative gave me a call and discussed some specific details. In a week or so I have received payment in a regular mail. Everything was covered. It took approximately 6 - 7 from submitting the claim to receiving payment.

Thank you Generali Global Assistance

Thanks for sharing your experience Eugene! We know you have options when it comes to travel insurance but are pleased you chose to have Generali Global Assistance, one of the largest insurance companies in the world, to back your trip.

Lots of documents required for claim but after submission very rapid response. I would wholeheartedly recommend generali to others.

That's great to hear Linda. Thanks for your experience and for the recommendation!

In general I appreciate the work done by General Global Assistance, and I am grateful for their work on bringing me home. However, I found communication between myself and agents too complicated. I wish I could communicate with one agent from the start to the end, while I had to deal with many agent and sometimes send the same documents and answer the same questions several times times .

Hello Leonora. We’re sorry for the inconvenience and will use your feedback to improve the process. Thanks for buying a Generali Global Assistance travel insurance plan.