Reviews, Sales, and Service Ratings for
Generali Global Assistance

First of all the connection was absolutely horrendous. I could hardly hear the representatives I spoke with. Third time was kind of the charm, the gentleman I ended up speaking with was somewhat audible. If anyone asks me about the value of this insurance, I would tell them to might as well flush the money down the drain.

Thank you for your feedback Elliott. We are sorry about the poor phone connection. One of our dedicated claims team members will reach out to you to offer further assistance with filing a claim. You can also watch this video on how to start a claim, generalitravel.com/start-claim. If you should need any further assistance with the claims process, feel free to give us a call at (800) 348-9505 and one of our dedicated claims team members can help!

My trip to Peru was postponed to next year so I was able to move the insurance coverage to next year.

Thanks for the feedback Robin! Enjoy your trip.

Our trip was canceled 1 week before departure as my husband collapsed and almost died. He was in the hospital for almost 7 weeks! We filed a complete claim the middle part of March. Generali has all the filled out forms, plus my husband checked the form agreeing to give them access to all medical records regarding his emergency: all 612 pages! They claim they haven’t received the medical records; however, my husband contacted the medical records department at the hospital and they wrote him that they have NEVER received a request. This is outrageous!! Generali has had months to take care of this and they have done nothing. Any help you can offer would be greatly appreciated. If we don’t get our refund, we will be raising this issue with other pertinent parties. No customer should have to go through this.

Thank you for your feedback, Clarence. We’re sorry to hear about the circumstances surrounding your claim submission and for not meeting your expectations. We take customer service and the claims review process very seriously and strive to provide a fair, equitable and timely process for all customers. We have received your claim, and a dedicated claims rep will follow up with additional information. If you have any additional questions in the meantime, please reach out to us at (800) 348-9505 or via email at claims@generalitravelinsurance.com

My husband had a medical emergency while traveling. I was informed that I should file a claim with our health insurance first before I can do it with Generali. I’m waiting for their response. After that I will give you more feedback

Thank you for your feedback Claudia. When you are ready to file a claim, please use this URL, Start Your Travel Insurance Claim | Generali Global Assistance (generalitravelinsurance.com) You can also watch this video on how to start a claim, generalitravel.com/start-claim. If you should need any further assistance with the claims process, feel free to give us a call at (800) 348-9505 and one of our dedicated claims team members can help!

Process was easy. No problems at all.

That's great to hear Linda! Thanks so much for sharing your experience and choosing to #TravelSmarter.

I changed my itinerary slightly and needed to add a few extra days coverage. I tried calling the number recommended and was unable to get through to anyone other than a recorded selection of actions to take. None of which helped me. I finally called the "claims" number and the person (real) was able to assist me. I also had tried to change my dates of travel on your website and that did not work either.

Thank you for your feedback Barbara. We apologize for not meeting your expectations. We take customer service very seriously, and we are sorry for your negative experience. To edit trip coverage you can contact us at 800-348-9505 or customerservice@generalitravelinsurance.com. Our customer service representatives will answer any questions you have. Thanks for your purchase!

My luggage was delayed for 5 days and I filed a claim for some expenses incurred. The claim process was straightforward and I received reimbursement within a couple of days.

That's great to hear Frances! Thanks so much for sharing your experience and choosing to #TravelSmarter.

No response for claim submitted for more than 3 weeks.

Thank you for your feedback, Jin See. We’re sorry to hear about the circumstances surrounding your claim submission and for not meeting your expectations. We take customer service and the claims review process very seriously and strive to provide a fair, equitable and timely process for all customers. We have received your claim, and a dedicated claims rep will follow up with additional information. If you have any additional questions in the meantime, please reach out to us at (800) 348-9505 or via email at claims@generalitravelinsurance.com