Reviews, Sales, and Service Ratings for
Generali Global Assistance

Our experience with the insurance company was good and pleasant. The agent was able to provide needed information to make a decision in purchasing the insurance.
Thank you having a well trained agent that provided good customer services.

That's great to hear Patricia! Thanks so much for sharing your experience and choosing to #TravelSmarter.

Seamless! Once the basic formation was provided, the rest went very smoothly. Clear and concise.

That's great to hear Marcia. Thanks for your feedback and purchase!

Although I did not file a claim, I did call with a question. Customer service was pleasant, helpful, and competent. Purchase on Squaremouth could not be easier.

Thanks for the feedback, Laurel! We will share it with our Customer Service Team.

The purchase of the policy was seamless and Customer Service explained what the policy would cover cancellations due to illness, which was a concern, but didn't happen.

That's great to hear Kenneth! Thanks so much for sharing your experience and choosing to #TravelSmarter.

I got very sick with a high fever with cough and shortness of breath and took multiple Covid tests which were negative and definitely had severe flu-like symptoms since it came on so quickly. I was too sick to leave my hotel room and my partner was taking care of me as best he could as he was sick himself. The representative I spoke to from the company was kind and responsive and sent me a claim form which I haven't felt well enough to submit yet and expect that to be forthcoming shortly and just got back to my home in New Jersey late last night

Thank you for your feedback Barbara. We are sorry to hear about the circumstances. You can watch this video on how to start a claim, generalitravel.com/start-claim. If you should need any further assistance with the claims process, feel free to give us a call at (800) 348-9505 and one of our dedicated claims team members can help!

It was Ok.

Thanks for choosing Generali Global Assistance, Jeremy! We know you have options when it comes to travel insurance but are pleased you chose to have Generali Global Assistance, one of the largest insurance companies in the world, to back your trip.

Representative was very helpful accomodating and courteous. I get the help I need Thank you

Thanks for the feedback Bernadette! We will share it with our Customer Service Team.

Once claim was submitted it was review and approved very fast

That's great to hear Anibal! Thanks so much for sharing your experience and choosing to #TravelSmarter.

The documents provided did not state that COVID is covered., It took 3 phone calls to get the document I needed for travel to Jordan

Hello Phyllis. Thank you for your feedback. Apologies for the issues you encountered with paperwork requirements. A dedicated customer service team member has reached out to follow up with you about your circumstance. Please call or email us with any questions at 800-348-9505 or customerservice@generalitravelinsurance.com

I purchased primary medical insurance for an overseas trip and had to file a fairly minor medical claim that included doctor visits as well as prescription medicines. It took Generali 30 days to review the claim and ask for clarification on certain points; we went back and forth for another 2 weeks while I provided them with more information (including CC statements to show currency in dollars that I spent) on the claims portal. They then notified me that they approved the claim and I got a check within the week. Overall I'm very pleased with how straightforward the process was and would definitely buy insurance from them again.

That's great to hear Fannie! Thanks so much for sharing your experience and choosing to #TravelSmarter.