Reviews, Sales, and Service Ratings for
Generali Global Assistance

Purchasing the insurance was quick, easy, and cost effective. Our insurance included delays and lost luggage - we had a delay and lost luggage. Our claim was handled quickly and without issue.

I will buy insurance through the squaremouth portal again in the future. It saved money and I was surprised and delighted with the response when we had to file a claim.

That's great to hear MaryEllen ! Thanks so much for sharing your experience and choosing to #TravelSmarter.

After reviewing the policy which included medical evacuation & repatriation, I contacted customer service to ask if Generali would pay the cost of medical evacuation upfront should the need arise, or if we would have to pay the cost and then seek reimbursement after the fact, and was advised the later was the case, so I believe it is important that everyone purchasing the plan is aware of this and ensures they have adequate credit authorization lined-up beforehand so they are not scrambling in an emergency to find funding, or worse yet are denied medical evacuation because of lack of ability to pay any required upfront costs.

Thank you for your feedback Kathryn. We take customer service and the claims review process very seriously and cannot stress enough that it is important to review the coverage details of our plans via the sample Description of Coverage/Insurance Policy that’s provided at the time of purchase, and contact us at (800) 348-9505 or via email at customerservice@generalitravelinsurance.com with any additional questions you may have. We also offer a free look back period with all of our plans to allow customers to cancel their policies within a designated timeframe as long as they haven't already left on their trip or filed a claim. Thank you for your purchase.

Very slow response time. The email confirmation acknowledging that a claim was filed took 6 business days. After 10 days still no other communication from them. Their site also has very little status info.

Thank you for your feedback, Patrick. We’re sorry to hear about the circumstances surrounding your claim submission and for not meeting your expectations. We take customer service and the claims review process very seriously and strive to provide a fair, equitable and timely process for all customers. We have received your claim, and a dedicated claims rep will follow up with you regarding next steps. If you have any additional questions in the meantime, please reach out to us at (800) 348-9505 or via email at claims@generalitravelinsurance.com

I cannot get into your web site: www.generalitravelgap.com/claim. What am I missing

Thank you for reaching out Cathleen. Please use this URL, Start Your Travel Insurance Claim | Generali Global Assistance (generalitravelinsurance.com) You can also watch this video on how to start a claim, generalitravel.com/start-claim. If you should need any further assistance with the claims process, feel free to give us a call at (800) 348-9505 and one of our dedicated claims team members can help!

We experienced a trip interruption that was fully and quickly covered by Generali. Their premium was significantly lower than other insurers and we were very happy with their handling of our claim.

That's great to hear David! Thanks so much for sharing your experience and choosing to #TravelSmarter. We will share your feedback with our customer service team.

We felt that your policy was the most cost effective.

Hello Barbara. We are happy you found the right coverage to fit your trip's needs. Thank you for your feedback and your purchase!

I use Generali Global because it is easy and covers all that i need.

Thanks for choosing Generali, Susan! We know you have options when it comes to travel insurance but are pleased you chose to have Generali, one of the largest insurance companies in the world, to back your trip.

The rate of Generali Global Assistance is very competitive. It's coverages on various areas. Due to the plane (Air Canada) being delayed over 24 hours, I lost a whole day in Auckland, lost one-day hotel plus one-day excursion. I filed a claim on 4/3/23. I only received an email stating they have received my claims. That is all. No other email or person contact me. When I called, it is only recording voice mail. And gave me an email to file claims. No life person to answer my call or emails. It showed a Q &A saying it takes 30 days for filing a claim. Today is 4/26/23, no one send me any information on the progress of the claim. No life person will answer your phone call. This is not satisfied with my claims.

Thank you for your feedback, Arline. We’re sorry to hear about the circumstances surrounding your claim submission and for not meeting your expectations. We take customer service and the claims review process very seriously and strive to provide a fair, equitable and timely process for all customers. We have received your claim, and a dedicated claims rep will follow up with you once their review is completed or if more information is needed. If you have any additional questions in the meantime, please reach out to us at (800) 348-9505 or via email at claims@generalitravelinsurance.com