Reviews, Sales, and Service Ratings for
Generali Global Assistance

A very smooth and simple process to purchase the policy and my questions were answered thoroughly and helpfully. We appreciated the peace of mind this policy gave us.

Thanks for choosing Generali Tracy! We know you have options when it comes to travel insurance but are pleased you chose to have Generali, one of the largest insurance companies in the world, to back your trip.

I completed my journey. No claim submitted

Thanks for choosing Generali Joy! We know you have options when it comes to travel insurance but are pleased you chose to have Generali, one of the largest insurance companies in the world, to back your trip.

due to being ill upon our return, I haven't submitted the claim yet. I'll be doing so this week.

Thank you for your feedback and your purchase Michael. We have a dedicated customer service team who can help you understand all the covered events in your plan and can assist with filing a claim too. Just give us a call at 800-348-9505.

I have a strange claim and am trying to get a clear answer...

Hello Maxim. Thank you for your feedback. A dedicated customer service team member will be in touch with you to offer assistance with answering any questions or concerns you may have with filing a claim.

It was easy to sign up for the travel insurance. No problems. In fact it was so easy that I was afraid I had missed something because it was too easy!!

That's great to hear Mary! Our goal is to make generalitravelinsurance.com as user-friendly as possible. We have a dedicated customer service team who can help you understand all the covered events in your plan and can explain the services available for use now. Just give us a call at 800-348-9505.

Could not talk to a human. Messages said could only apply online. Wanted to know if my problem which was theft or loss was covered. Claim is completed application now awaiting response.

Hello Linda. Thank you for your feedback. We’re sorry to hear about the circumstances surrounding your negative experience with filing a claim and for not meeting your expectations. We are pleased to inform you that we have received your claim, and a dedicated claims team member will be in touch with you to offer assistance with answering any questions or concerns you may have. Thank you for your patience in this matter.

very good rate

Hello Nga. Thanks for choosing Generali! We know you have options when it comes to travel insurance but are pleased you chose to have Generali, one of the largest insurance companies in the world, to back your trip.

I got covid during a Globus bus tour and their policy prohibited my husband and I from continuing on the bus tour requiring us to get a train back to Glasgow and pay for 3 nights in a hotel waiting for our original flight. I submitted a claim but now 30 days later I haven't heard anything and can't figure out from their automated phone line how to get a real person on the phone.

Thank you for sharing your feedback Joycelyn. We're sorry to hear about the circumstances surrounding your claim experience as we take customer service and the claims process very seriously. Our goal is to process claims within 30 days from the time that they're received, however, some cases can take longer to resolve. One of our dedicated claims team member will be in contact with you to provide your claim status. In addition, we will share your review of the claims process with our customer service team to ensure we are providing the best service possible. Thank you for your patience with this matter. In the meantime if you have any additional questions or concerns, please contact us via phone 800-348-9505 (press 2 at the prompt, then 2 again to check claim status) or email, claims@generalitravelinsurance.com

Easy, Peasy, even when I realized at the last minute that I hadn't included some expenses in my trip cost estimate. A phone call was all it took to increase the policy amount and luckily I had a great trip with no complications.

We are happy you found the right coverage to fit your trip's needs. Thank you for your feedback and your purchase!