Reviews, Sales, and Service Ratings for
Generali Global Assistance

Requested paper copy of policy. Received in a few days prior to travel
Thank you

Hello Mildred. Thanks for choosing Generali! We know you have options when it comes to travel insurance but are pleased you chose to have Generali, one of the largest insurance companies in the world, to back your trip.

Requested paper copy of policy. Received in a few days

Hello Diane. That's great to hear. Thanks for your feedback and purchase!

The pre-departure (and pre-purchase) questions I asked weren’t clearly answered by the Generali Global Assistance staff member. She seemed to have a script and couldn’t address my follow-up questions or explain — to me, anyway — the company’s policy regarding Covid. In fact, I felt she was getting a little irritated. She kept repeating what she’d said before, but couldn’t or wouldn’t elaborate on it. I had to scrutinize the policy myself —and it wasn’t easy — before deciding, finally, to buy it. It provided peace of mind.

Hello Sylvia. We're sorry to hear about the negative customer service interaction while purchasing your policy. We will share your experience with our customer service team to ensure we are providing the best service possible. Our plans can help if you are diagnosed with Coronavirus before or during your trip. You just need to meet the standard requirements for coverage due to sickness, and our plans can assist you with Trip Cancellation, Trip Interruption, Travel Delay, Medical & Dental, and Emergency Assistance & Transportation. If you have questions about these coverages, please visit generalitravel.com/coronavirus. Thanks for choosing Generali as your travel insurance provider. We know you have options when it comes to travel insurance but are pleased you chose to have Generali, one of the largest insurance companies in the world, to back your trip.

Do to Hurricane Ian we were unable to make our cruise. On contacting Generali Global I was advised that I was past the 10 day free look period. So I was unable to cancel the policy. I feel that due to the circumstances of the request consideration should have been made.

Before I decided on a travel policy, I contacted a customer service rep and they were very helpful

Thanks for sharing your experience, and for choosing Generali Sherry! We know you have options when it comes to travel insurance but are pleased you chose to have Generali, one of the largest insurance companies in the world, to back your trip.

Could have been 5 stars, but filing a claim on their website cost Generali one star: after entering data and attachments, the website dumped everything I had done. A phone call led to an acknowledgement that the site wasn't working, and I was instructed to fax my claim - an inconvenient process for most clients. Generali temporarily lost another star during the settlement process: I was notified that two checks would be issued, and the total was about $14 less than my claim. The accompanying explanation made no sense, but another phone call to the claims agent V.C. did clear it up, as she took the time to sort out what had happened and explained to me in a clearer manner. One other issue was that the first check came in a reasonable time, but the second did not. Twice I had to request it be reissued, and it took 8 weeks to finally settle. Bottom Line: 4 stars.

Thank you for sharing your feedback Wayne. We're sorry to hear about the circumstances surrounding your experience with the claims process as we take customer service and the claims process very seriously. Our goal is to process claims within 30 days from the time that they're received, however, some cases can take longer to resolve. We're pleased that your claim was resolved, and a dedicated claims team member was able to assist you along the way. In addition, we will share your review of the claims process with our customer service team to ensure we are providing the best service possible. Thank you for your patience throughout this process, and again, thank you for your business.

I filed a claim over a month ago and haven’t heard back. The online form did not have an option to check the particular coverage that I was filing for- missed connections. I could not get ahold of customer service on the phone and I would prefer being able to make a claim over the phone.

Hello Afrose. Thank you for sharing your feedback. We apologize for not meeting your expectations as we take customer service and the claims review process very seriously and strive to resolve all claims within 30 days from the time that they’re received. Unfortunately, some cases can take longer to resolve and one of our dedicated claims team members will be reaching out to you to provide you with details on your claim status. In them meantime, please feel free to reach out to us at (800) 348-9505 or via email at claims@generalitravelinsurance.com with any other questions or concerns.

I need to add the charge for luggage we purchased in Porto, Sept 14, 2022, in the amount of $163.02, so I hope I can find the claim I filed to add it.

Hello Michaela. Thank you for reaching out to us. One of our dedicated claims team members will reach out to you to address any follow up information you have for your claim.

Quick, easy, Generali customer service were very easy to reach and helpful.

Thanks for the feedback Stephen! We will share it with our Customer Service Team.