Reviews, Sales, and Service Ratings for
Generali Global Assistance

I requested verification of Covid-19 coverage and received letters for each traveler for each country visited in a timely manner.

That's great to hear Craig. Thanks for your feedback and purchase!

I honestly can't remember about the customer assistance, much but I did call prior to purchasing. As it didn't make much of an impression on me one way or the other, obviously, it meant it wasn't memorably fantastic, nor was it horrible. The fact that I didn't need to make a claim made the whole thing smooth. (Last time when I needed to make a cancel for any reason claim, it was rejected because my MIL canceled within 48 hours and I didn't know about that restriction. With travel insurance, you need to be so incredibly up on the rules because they really do not "want" to pay!)

Hello Amy. Thank you for your feedback. At Generali Global Assistance, we pride ourselves on providing the support that is crucial for happy and safe travel, backed by Generali, one of the largest insurance companies in the world. We’re sorry to hear about the circumstances surrounding your mother in law’s previous claim, and for not meeting your expectations with our customer service prior to your purchase. We will share your feedback with our customer service team.

I called global assistance to extend cover for an additional week and the experience was great

That's great to hear Bernard! Thanks so much for sharing your experience and choosing Generali.

I have purchased travel insurance many times but never had to use it. An unfortunate health problem forced me to cancel my trip. My claim was handled so quickly that I was very surprised. Excellent experience.

That's great to hear Kathleen. Thanks for your loyalty to Generali, and thank you for sharing your experience!

Very quick and easy

That's great to hear Marcia. Thanks for your feedback and purchase!

After having bought trip insurance for decades and never making a claim, we finally had a reason to do so. We bought a policy with Generali which was not the cheapest one available, but they got slightly better reviews, especially in the claims payout category. Due to a death in the family our trip departure was delayed, resulting in significant extra costs for transportation changes and an extra hotel stay. We were pleasantly surprised to get a generous settlement from Generali for trip interruption that fully covered our extra costs. It took some diligence and patience on our part, filing the claim and providing lots of documentation to the claims process. Generali's online claim system is difficult if not impossible to use, so we ended up emailing everything to them. Then they wanted more information. Fortunately we had records of everything and were able to provide it as requested. Email worked fine. They were hard to reach by phone, so it was difficult to have a conversation. So I would say this was a positive experience because they did pay the claim, but we did have to jump through some hoops to get it done, to be patient, to persevere, and it took a couple of months. Thank you Generali for coming through for us.

Hello Philippa. Thank you for sharing your experience. We are pleased that your claim has since been resolved. We will share your feedback with our claims team to better improve our claims process and customer experience. Thank you for your patience and for choosing Generali!

We had a missed connection and lost luggage and filed a claim. Unfortunately the documentation that we had from the foreign carrier was not sufficient for the travel insurance to pay out. Trying to get the information that they were requiring was almost impossible from the foreign carrier. We had adequate documentation showing that delayed luggage and missed connection but this did not satisfy the carrier. I don't think I would get travel insurance that would cover this connection and lost luggage again.

Thank you for your feedback David. We're sorry to hear about the circumstances surrounding your claim and for not meeting your expectations. We take customer service and the claims review process very seriously and strive to provide a fair, equitable and timely process for all customers. We are pleased to advise your claim has since been resolved and you should a phone call from a dedicated team member with additional details. If you have any further questions, please reach out to us at (800) 348-9505 or via email claims@generalitravelinsurance.com.

The process of receiving claims by Generali is dysfunctional due to poor functionality of its claims accepting webpage.

I filled out a claim form online and submitted via that webpage all the required information. It was around middle of October '22. After a month expired since then I contacted the company to find out status of my claim. However, the claim and all the related documentation was impossible to locate due to the malfunctioning of the website I was told. It took speaking to more than one representative to find the root cause. Finally, a third representative advised me to resubmit the claim and all the related information via email.

What if I didn't follow up the status of my claim? Would I ever hear from the company? Why nobody notified me about the failure of the webpage?

This type of service by a reputable insurance company is totally unacceptable. In addition to the fact that the company is processing claim slowly, my claim is now a month behind of its due time.

Please document my dissatisfaction with quality of service by Generali Global Assistance.

Thank you for sharing your feedback Zorian. We're sorry to hear about the circumstances surrounding your claim experience as we take customer service and the claims process very seriously. One of our dedicated customer service team members will be in contact with you to provide an updated claim status. In addition, we will share your review of the claims process with our E-Claims Team to ensure we are providing the best service possible. Thank you for your patience with this matter. In the meantime if you have any additional questions or concerns, please contact us via phone 800-348-9505 or email, claims@generalitravelinsurance.com

I filed a claim & have not been reimbursed yet so I can't give feedback.

Thank you for sharing your feedback Suzanne. We have your claim in our system. Our goal is to process claims within 30 days from the time that they're received, however, some cases can take longer to resolve. One of our dedicated claims team members will be in contact with you to provide your claim status. Thank you for your patience with this matter. In the meantime if you have any additional questions or concerns, please contact us via phone 800-348-9505 or email, claims@generalitravelinsurance.com

Simple to review insurance options

Hello Marc. We are happy you found the right coverage to fit your trip's needs. Thank you for your feedback and your purchase!