Reviews, Sales, and Service Ratings for
Generali Global Assistance

I called customer service before we signed up and also on our trip when we caught Covid. Both times we had a short hold time and received complete answers and a willingness to help We didn’t end up altering our flights so didn’t file a claim.

Hello Carol. Thank you for your experience and you feedback. We will share it with our customer service team.

Nothing to say at this moment. I will be putting in a claim for reimbursement for trip interruption.

Thank you for your feedback and your purchase Sheila. If you need any assistance with filing you claim, we have a dedicated customer service team who can help you. Just give us a call at 800-348-9505.

I have not heard whether I will receive my credit card points back or not. There were a LOT of forms to provide.

Thank you for sharing your feedback Maria. We have your claim in our system. Our goal is to process claims within 30 days from the time that they're received, however, some cases can take longer to resolve. One of our dedicated claims team members will be in contact with you to provide your claim status. Thank you for your patience with this matter. In the meantime if you have any additional questions or concerns, please contact us via phone 800-348-9505 or email, claims@generalitravelinsurance.com

I have completed the claim forms on line but am unable to have my claim accepted because the Royal Darwin Hospital where I was treated did not execute a ‘consent for treatment’ form.

Hello John. Thank you for sharing your feedback. We apologize for not meeting your expectations as we take customer service and the claims review process very seriously at Generali. A dedicated claims rep will follow up with you to offer additional assistance with filing your claim. Thank you for your patience with this matter.

We submitted 2 claims, for trip interruption and for medical expenses. Both are very straightforward, and well documented. (Even though the documentation process is painful.) NEITHER have moved off of "submitted" status in 12 days. Disappointingly poor service.

Also, as A NYS resident, we are not required to submit anything re: health insurance. And yet, the form would NOT complete/submit without that information.

Thank you for sharing your feedback Sondra. We're sorry to hear about the circumstances surrounding your claim experience as we take customer service and the claims process very seriously. Our goal is to process claims within 30 days from the time that they're received, however, some cases can take longer to resolve. One of our dedicated claims team member will be in contact with you to provide your claim status. In addition, we will share your review of the claims process with our customer service team to ensure we are providing the best service possible. Thank you for your patience with this matter. In the meantime if you have any additional questions or concerns, please contact us via phone 800-348-9505 or email, claims@generalitravelinsurance.com

We have never purchased trip insurance before but it was great to have and allowed us to pre purchase hotel rooms and felt confident renting cars from non corporate entities. Highly recommended.

That's great to hear Greg. Thanks for sharing your experience and for your recommendation!

So far, all the representative would tell me is that "life-threatening illness and level 3 RECONSIDER TRAVEL advisory from the US State Department are not reasons to cancel a portion of my trip. For real?????

Thank you for your feedback Valerie. We are sorry about your negative customer service experience. We take customer service very seriously and would like to offer additional assistance. One of our dedicated customer service team members will be reaching out to address any questions or concerns that you may have regarding your plan’s coverages.

There is no live customer service support. When I called the customer service number for help in filing a claim I was redirected to the online website. This was disappointing and unsatisfactory.

Hello John. Thank you for sharing your feedback. We apologize for not meeting your expectations as we take customer service and the claims review process very seriously at Generali. We have received your claim, and a dedicated claims rep will follow up with you to offer additional assistance.

Very easy to obtain insurance and at a very reasonable price

Hello Nancy. We are happy you found the right coverage to fit your trip's needs. Thank you for your feedback and your purchase!

They asked me to prove the cause of a delay in my travel, in the face of clear evidence that it was delayed (as the airline put me up for a night due to the interrupted service). But they asked me to get in touch with the airline to get the exact cause of the delay. As a global travel insurance company, they have far more access to that information than I do. The fine print will of course get your claim denied.

Hello Brad. Thank you for your feedback. We're sorry to hear about the circumstances surrounding your claim and apologize for not meeting your expectations. We strive to provide a fair, equitable and timely claims process for all customers but some cases can take longer to resolve and supporting documentation is typically required in order for the policy to provide coverage for carrier delays and cancelations. One of our dedicated claims team members is going to reach out to you to provide any additional clarification you may have regarding your claim.