Reviews, Sales, and Service Ratings for
Generali Global Assistance

The documentation request/expectation for the claim process is exhausting and proving to be difficult.

Hello Thomas. Thank you for your feedback. We’re sorry to hear about the circumstances surrounding your experience and for not meeting your expectations. A dedicated customer service team member will be in touch with you to offer assistance with filing a claim and to answer any questions or concerns you may have. Thank you for your patience in this matter.

Everything was easy! From signing up to filing my claim. The process was straight forward. As long as you follow the directions you should have no problem. After filing my claim I received my compensation within a few days. I was so disappointed that I couldn’t take my trip due to an injury, but so thankful that I bought travel insurance! I usually buy it when I travel out of the country. I will be using Generali every time! Thank you!

Sorry to hear that you couldn’t go on your trip Renee. Thanks so much for sharing your experience and choosing to #TravelSmarter.

The representative at Generali did not know anything about their insurance policy. I had no answer to many questions. I would not buy from them again, although squaremouth was excellent source and easy to use.

Hello Diane. Thank you for your feedback. We’re sorry to hear about the circumstances surrounding your negative customer service experience and for not meeting your expectations. A dedicated customer service team member will be in touch with you to offer assistance with answering any questions or concerns you may have. Thank you for your patience in this matter.

It is exhausting to complete a claim.

Thank you for sharing your feedback Thuy Vo. We're sorry to hear about the circumstances surrounding your experience with filing a claim as we take customer service and the claims process very seriously. Our goal is to process claims within 30 days from the time that they're received, however, some cases can take longer to resolve. We're pleased that your claim has since been finalized, and we will share your review of the claims process with our customer service team to ensure we are providing the best service possible.

While the claim was ultimately paid, the claims specialist asked for information that had already been submitted and also waited to ask questions that should have been asked for up front. This led to the claim taking longer than it should have.

Thank you for sharing your feedback. We're sorry to hear about the circumstances surrounding your claim and apologize for the delay as we take customer service and the claims review process very seriously. Our goal is to process claims within 30 days from the time that they're received, however, some cases can take longer to resolve. We're pleased that your claim has since been finalized, and we will share your review of the claims process with our customer service team to ensure we are providing the best service possible.

Impossible to speak with live person.
No help from “Bot” which is supposed to answer questions by texting on their web site.
No info on their site that tells you how or if you can save claim and come back and edit or add info.
Very unfriendly system and personal contact available

Hello Henry. Thank you for your feedback. We’re sorry to hear about the circumstances surrounding your experience and for not meeting your expectations. A dedicated customer service team member will be in touch with you to offer assistance with filing a claim and to answer any questions or concerns you may have. Thank you for your patience in this matter.

We are highly unsatisfied with Generali Global Assistance. I had come down with Covid during our trip to France in July, incurred additional expenses, submitted our paperwork and medical documentation in full as required by Generali and kept receiving a request for additional information. This was for documentation we already sent. Then we received notification that our claim was closed.

We have called Generali's 800 number several times, emailed their claims office several times and do not receive a response.

We are very upset and dissatisfied with our purchase of travel insurance through Squaremouth's listing. We would greatly appreciate your assistance.

In good faith,

Terry and Roberta

Hello Terry. Thank you for your feedback. We’re sorry to hear about the circumstances surrounding your claim and for not meeting your expectations. We take customer service and the claims review process very seriously and strive to provide a fair, equitable and timely process for all customers. A dedicated claims team member is looking into your case further and will be in touch with you. If you have any additional questions in the meantime, please reach out to us at (800) 348-9505 or via email at claims@generalitravelinsurance.com

The claims process took a little longer than I would have liked (almost 2 months for my claim to be paid) but I understand this may be due to the present travel situation and a higher than average number of claims being filed. I would recommend using the online filing if you can - I filed by email and as a result I couldn't check my claim status online. It was somewhat difficult to reach an agent by phone and much of my contact with my claims agent was through exchanging voicemails or email. I was very pleased with how my claim was resolved and I will definitely consider Generali again the next time I need travel insurance.

That's great to hear Vicki! Thanks so much for sharing your experience and for choosing Generali.

You could not add to an existing policy, you had to cancel and get another policy.

Hello Beverly. Thank you for your feedback and your purchase. We are sorry for that inconvenience with modifying your policy. If you need any additional assistance, please feel free to reach out to our Customer Service team at 800-348-9505 or via email at customerservice@generalitravelinsurance.com

I was pickpocketed in Paris the third day into my trip and lost all my Ids as well as €400. I expect to file a claim for the €400 within the next week. I have a police report from the Paris police although it is in French. Otherwise, that is the only claim I intend to file.

Hello Ronald. Thanks for your feedback. We are sorry to hear about your circumstances while abroad. If should need any assistance filing a claim, our dedicated Customer Service Team is always available at 800-348-9505 or customerservice@generalitravelinsurance.com