Reviews, Sales, and Service Ratings for
Generali Global Assistance

Since filing my claim I have called repeatedly and left messages for for my claims manager over the last month but have received no responses. Very disappointed in the service

Hello Jeffrey. Thank you for sharing your feedback. We apologize for your negative experience and for not meeting your expectations. A dedicated team member will be reaching out to you to answer any questions or concerns you may have regarding your claim. Please feel free to reach out to us at (800) 348-9505 or via email at claims@generalitravelinsurance.com with any additional questions or concerns.

Navigating the site and comparing policies was clear and informative. The purchase experience was very easy. Customer service was knowledgeable and answered questions fully. We felt confident in Generali's service and highly recommend this insurance policy!

That's great to hear Margaret. Thanks for sharing your feedback and for the recommendation!

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Nothing was bad. I usually just give 4 stars vs. 5 stars unless I receive excellent and/or above average service. I think you did fine.

Hello Patrice. Thanks for your feedback and purchase!

Very nice customer service and prompt. Will use again in the future.

Hello Lydia. That’s great to hear. We will share it with our customer service team. Enjoy your trip!

They just sent me the form to be filled for the claim and the documentation needed.

Hello Helena. Thank you for sharing your feedback. We have received your claim, and a dedicated claims rep will follow up with you once their review is completed or if more information is needed. Please feel free to reach out to us at 800-541-3522 or via email at claims@generalitravelinsurance.com with any additional questions or concerns.

We purchased this policy prior to a whitewater raft trip in Idaho. The policy only covered the non-refundable cost of the whitewater trip itself. I purchased air travel with refundable miles, and other reservations were also made using refundable terms. The policy was reasonably priced and provided all the coverage that we needed. This is not our first policy purchased on SquareMouth, but the first policy purchased from Generali.

About a month before the trip, we had to cancel the trip because my wife was diagnosed with a critical illness that required both immediate and extended treatment. We found all of the information and forms online to file a claim. We received a check in less than 10 days. There were no hassles, delays, or requests for more information. We are very satisfied with this purchase through SquareMouth, and the response from Generali Global Assistance when filing the claim.

Thanks for the feedback James. We will share it with our Customer Service Team.

Generali came through appropriately for our claim. Everything that was reasonably expected was reimbursed, includinmg one $700 medical item that was appropriate but could have been resisted. My only concern is that reimbursement took longer than I had hoped -- about a month whereas I'd have hoped it was under 2 weeks. Regardless, I'd use them again.

Thank you for sharing your feedback Douglas. We're sorry to hear about the circumstances surrounding your claim and apologize for the delay as we take customer service and the claims review process very seriously. Our goal is to process claims within 30 days from the time that they're received; however, some cases can take longer to resolve. We're pleased to hear that your claim has since been finalized. Thank you for your patience and your business!

Very difficult to file a claim on line using Ipad . Difficult to add attachments or remarks . Will be filing paper claim

Hello Nafisa. We are sorry to hear about your negative experience and the circumstances surrounding filing a claim. We do have reports of technical issues that we are working to resolve as soon as possible. One of our dedicated customer service team members is going to reach out to directly at the phone number we have associated with your policy to walk you through next steps. Thank you for your feedback, your patience, and your business. If you have additional questions or concerns in the meantime, please reach out to us at (800) 348-9505 or via email at customerservice@generalitravelinsurance.com.