Reviews, Sales, and Service Ratings for
Generali Global Assistance

We had a luggage issue because our luggage did not make our second flight. We had to wait for 24 hours for our luggage and had to pay to have it delivered to us. I filed a claim when I got home from my trip. I was amazed at how fast I was paid back by Gererali. I will definitely use company again! Thank you!

The insurance contact was not available during the hours I tried repeatedly to call while on my trip. I tried all numbers listed and none of them worked or would just say they were not available. I also tried emailing them to get them to contact me to assist me. I received no contact from the company either way. I am now in the long convoluted process of trying to file a claim and they are demanding information from the airlines. The airlines are telling me they can not provide this information for 3-8 weeks and the other airline is not responding to the online process except to say they have received my information. I have proof of travel changes made by the airlines and all documentation except a certain form they want from the airlines. There is both Lufthansa and United airlines involved in our trip delay and interruption as well as in our baggage delay. The system seems rigged to point fingers from one entity to the other and put the insured in the position of having to prove everything that the airlines did. The airlines are locked up tight to not give the information and Generali will only take online claim information. They have been of no assistance at all! GENERALI is a 0 star with us at this point.
I am not an advocate of travel insurance at this time. I feel like all the businesses involved are making it hard for the customer so they won't have to follow up on claims and that you will give up and let them get away with delays, interruptions, lost and delayed baggage. Right now I would tell people to keep their travel insurance money. I will see how this plays out, but don't depend on any international assistance when you need it. We were completely on our own in the middle of an industrial area for an an entire night on a train platform trying to reach a scheduled bike tour, due to an airline delay. Missed connections, luggage lost for 4 days, having to purchase items to ride our bike, and unsafe conditions from the way the airlines dumped us far from our scheduled and prepaid trip and destination. This is all unacceptable.

Thank you for your feedback, Leslie. We’re sorry we didn’t meet your expectation. Our travel assistance line is available 24/7/365, to provide emergency assistance. We will review your case to ensure our team is providing the best service possible. In addition, we have received your claim and your dedicated claim representative will follow up with you if any additional information is needed to process your claim.

Excellent service, would use again and again.

My claim was handled quickly and efficiently. I submitted my claim on a Tuesday and on the following day, the money was deposited in my bank account. There was no questions nor going back and forth. I cannot say enough good things about Generali and their claims process.

Fortunately we did not need to use this insurance policy.
But upon our return home my wife came down with Covid.

Very pleased with rapid processing of claim and ease of receiving payment. Claim was on for expensive baggage damages from what appears to be intentional ripping off of TSA lock badly tearing bag and zipper during international trip. No theft loss which was surprising since had dive octopus and dive computer watch in that compartment.filed claim after calling generalli support. Was processed in 2-3 days! Will be using them again.

Generali Claims Department staff Rosie Bruno was very courteous and professional. We filed a claim online for $447.60 on 9/4/24 and received a phone call from Rosie the next day (9/5/24) to clarify a few details regarding the claim. On 9/6/24 our claim was approved for $400, the policy maximum coverage for the incident, and we received the money on 9/7/24 via Zelle. The whole process was easy and super-efficient!

My wife had a medical issue onboard our ship and needed to go to the sick bay. They treated her and we had a $400 medical bill that we paid. When we got back and started a claim they told us we needed to go thru our primary insurance first. We have been trying to get a frim ansewer from our primary about why they denied the claim but it is slow going. When we have a final answer I will get back to Generali

We value your feedback, Patrick. We are sorry to hear about your travel woes. When you are ready, you can start a claim online by following this link, https://generalitravel.com/claims. If you need any additional assistance with the claims process, contact us at 800-348-9505 or via email at customerservice@generalitravelinsurance.com and one of our dedicated customer service team members will be happy to assist you.