IMG
Overall Rating 4.22 out of 5
Overall Rating 4.22 out of 5 2,155 Reviews Since 2005

  • Rating 3 out of 5
    Policy:
    iTravelInsured Travel SE
    Review Received:
    January 9, 2019
    Peggy from CA Verified Squaremouth Customer

    Sent claim for medical services in Cambodia. Have not heard back other than telling me to use their form which I did. Have not heard back.

    Review Updated: 02/06/2019

    The process of making a claim is thorough but the company paid the claim. Make sure you keep all paperwork.

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    6 out of 6 people found this review helpful

  • Rating 5 out of 5
    Policy:
    iTravelInsured Travel SE
    Review Received:
    January 7, 2019
    Alfred from MD Verified Squaremouth Customer

    ItravelInsured was very responsive and completed the review as well as servicing our claim very promptly and satisfactorily. I did not have to contact them until about 2 months past submission to answer a couple of their questions.

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    2 out of 2 people found this review helpful

  • Rating 5 out of 5
    Policy:
    iTravelInsured Travel SE
    Review Received:
    January 6, 2019
    Susan from CA Verified Squaremouth Customer

    When I asked for name spelling changes, they were made immediately and updated documents were emailed to me right away. Thank you!

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    1 out of 1 people found this review helpful

  • Rating 2 out of 5
    Policy:
    Patriot International
    Review Received:
    January 2, 2019
    Francisco Veracoechea from Costa Rica Verified Squaremouth Customer

    Very poor customer service, they had no idea where Merida was, Mexico. The terrible translation service. I never use your insurance again. I have an invoice with you to collect.

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    10 out of 11 people found this review helpful

  • Rating 4 out of 5
    Policy:
    Patriot International
    Review Received:
    December 19, 2018
    Bradley from Germany Verified Squaremouth Customer

    Make sure your web site is set up to process Allied Post Office information for addresses (APO AE)

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    1 out of 4 people found this review helpful

  • Rating 5 out of 5
    Policy:
    iTravelInsured Travel LX
    Review Received:
    December 19, 2018
    Elizabeth from OK Verified Squaremouth Customer

    I needed to change the coverage dates for my policy; their customer service team was very helpful.

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    1 out of 1 people found this review helpful

  • Rating 5 out of 5
    Policy:
    iTravelInsured Travel SE
    Review Received:
    December 14, 2018
    Jance from IA Verified Squaremouth Customer

    Our trip was cancelled due to lack of water in the Rhine River. We were presently surprised when we received our refund for the cost of the insurance within a couple weeks. We had no hassle, which was good because we felt bad that our trip was cancelled.

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    3 out of 3 people found this review helpful

  • Rating 5 out of 5
    Policy:
    iTravelInsured Travel SE
    Review Received:
    December 7, 2018
    Samuel from IL Verified Squaremouth Customer

    A check for the full amount of the claim was received just over a month after the claim was mailed. Unfortunately, there was no notification that the claim had been received prior to that time. It would have been nice to know that the claim had been received and was in process before a month had elapsed.

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    2 out of 2 people found this review helpful

  • Rating 1 out of 5
    Policy:
    iTravelInsured Travel Lite
    Review Received:
    December 4, 2018
    Raymond from CA Verified Squaremouth Customer

    Nationwide Insurance Co with whom the policy exists has been uncooperative in handling my claim after repeated calls, forms submitted by me an my doctor. They have asked me to authorise their access to all my medical records from my medical provider which is an invasion of my privacy and which I will not do.
    I have never had a poorer experience with an travel insurance company. I appealed to Squaremouth for help and did not receive any.

    Review Updated: 01/01/2019

    Claim took forever to get settled. I finally had to turn it over to a consumer advocate

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    7 out of 8 people found this review helpful

  • Rating 3 out of 5
    Policy:
    iTravelInsured Travel LX
    Review Received:
    December 3, 2018
    Anonymous from CA Verified Squaremouth Customer

    There was confusion by the customer service representative re: medical coverage as primary vs secondary when I called re: I’d cards. They claimed medical coverage was secondary but my confirmation indicated primary. It took a bit of time both in the phone and subsequent call back by carrier but primary medical coverage was ultimately confirmed. I Don’t know whether it was an ill informed agent or an error in how policy was issued to me but recorded by the carrier. In the end it was resolved but it took an effort to get confirmation.

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    3 out of 3 people found this review helpful