0.3% (217) negative reviews to sales
Average on Squaremouth is 0.2%
5 stars
1294
4 stars
399
3 stars
199
2 stars
84
1 star
133
Detailed Ratings
Customer Service Before Trip
Customer Service During Trip
Customer Service During Claim
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TOTAL SALES
67,680
Since 2005
MONTHLY SALES
1665
Average Monthly Sales Since 2005
REVIEWS
2,155
Since 2005
Overall Rating
4.22 out of 5
Overall Rating 4.22 out of 5
2,155 Reviews Since 2005
Customer Reviews for IMG
Sort by Most Helpful, Most Recent, Star Ratings, or select “Filed Claim” to only show reviews from customers who filed a claim.
Sent claim for medical services in Cambodia. Have not heard back other than telling me to use their form which I did. Have not heard back.
Review Updated: 02/06/2019
The process of making a claim is thorough but the company paid the claim. Make sure you keep all paperwork.
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6 out of 6 people found this review helpful
Rating 5 out of 5
Policy:
iTravelInsured Travel SE
Review Received:
January 7, 2019
Alfred from MD
Verified Squaremouth Customer
ItravelInsured was very responsive and completed the review as well as servicing our claim very promptly and satisfactorily. I did not have to contact them until about 2 months past submission to answer a couple of their questions.
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2 out of 2 people found this review helpful
Rating 5 out of 5
Policy:
iTravelInsured Travel SE
Review Received:
January 6, 2019
Susan from CA
Verified Squaremouth Customer
When I asked for name spelling changes, they were made immediately and updated documents were emailed to me right away. Thank you!
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1 out of 1 people found this review helpful
Rating 2 out of 5
Policy:
Patriot International
Review Received:
January 2, 2019
Francisco Veracoechea from Costa Rica
Verified Squaremouth Customer
Very poor customer service, they had no idea where Merida was, Mexico. The terrible translation service. I never use your insurance again. I have an invoice with you to collect.
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10 out of 11 people found this review helpful
Rating 4 out of 5
Policy:
Patriot International
Review Received:
December 19, 2018
Bradley from Germany
Verified Squaremouth Customer
Make sure your web site is set up to process Allied Post Office information for addresses (APO AE)
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1 out of 4 people found this review helpful
Rating 5 out of 5
Policy:
iTravelInsured Travel LX
Review Received:
December 19, 2018
Elizabeth from OK
Verified Squaremouth Customer
I needed to change the coverage dates for my policy; their customer service team was very helpful.
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1 out of 1 people found this review helpful
Rating 5 out of 5
Policy:
iTravelInsured Travel SE
Review Received:
December 14, 2018
Jance from IA
Verified Squaremouth Customer
Our trip was cancelled due to lack of water in the Rhine River. We were presently surprised when we received our refund for the cost of the insurance within a couple weeks. We had no hassle, which was good because we felt bad that our trip was cancelled.
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3 out of 3 people found this review helpful
Rating 5 out of 5
Policy:
iTravelInsured Travel SE
Review Received:
December 7, 2018
Samuel from IL
Verified Squaremouth Customer
A check for the full amount of the claim was received just over a month after the claim was mailed. Unfortunately, there was no notification that the claim had been received prior to that time. It would have been nice to know that the claim had been received and was in process before a month had elapsed.
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2 out of 2 people found this review helpful
Rating 1 out of 5
Policy:
iTravelInsured Travel Lite
Review Received:
December 4, 2018
Raymond from CA
Verified Squaremouth Customer
Nationwide Insurance Co with whom the policy exists has been uncooperative in handling my claim after repeated calls, forms submitted by me an my doctor. They have asked me to authorise their access to all my medical records from my medical provider which is an invasion of my privacy and which I will not do.
I have never had a poorer experience with an travel insurance company. I appealed to Squaremouth for help and did not receive any.
Review Updated: 01/01/2019
Claim took forever to get settled. I finally had to turn it over to a consumer advocate
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7 out of 8 people found this review helpful
Rating 3 out of 5
Policy:
iTravelInsured Travel LX
Review Received:
December 3, 2018
Anonymous from CA
Verified Squaremouth Customer
There was confusion by the customer service representative re: medical coverage as primary vs secondary when I called re: I’d cards. They claimed medical coverage was secondary but my confirmation indicated primary. It took a bit of time both in the phone and subsequent call back by carrier but primary medical coverage was ultimately confirmed. I Don’t know whether it was an ill informed agent or an error in how policy was issued to me but recorded by the carrier. In the end it was resolved but it took an effort to get confirmation.
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3 out of 3 people found this review helpful