0.3% (214) negative reviews to sales
Average on Squaremouth is 0.2%
5 stars
1276
4 stars
395
3 stars
197
2 stars
83
1 star
131
Detailed Ratings
Customer Service Before Trip
Customer Service During Trip
Customer Service During Claim
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TOTAL SALES
65,735
Since 2005
MONTHLY SALES
1383
Average Monthly Sales Since 2005
REVIEWS
2,128
Since 2005
Overall Rating
4.22 out of 5
Overall Rating 4.22 out of 5
2,128 Reviews Since 2005
Customer Reviews for IMG
Sort by Most Helpful, Most Recent, Star Ratings, or select “Filed Claim” to only show reviews from customers who filed a claim.
Ever since learning about Square Mouth it is my go to insurance for travel. It is easy to use. The counselors are helpful and extremely professional. I feel my insurance needs are fully met.
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0 out of 1 people found this review helpful
Rating 5 out of 5
Policy:
iTravelInsured Travel LX
Review Received:
October 23, 2018
James from MA
Verified Squaremouth Customer
I purchased a "cancel for any reason" policy, which required me to add additional costs to the policy after the initial purchase. This was made clear to me at the time I purchased the policy. On each occasion when I added additional costs to the coverage -- purchase of plane tickets, final deposit on trip, extra hotel night, etc. -- iTravelInsured was very responsive in letting me know what the additional premium would be and in adding the additional coverage. All went very smoothly. Thankfully, I did not need to make a claim under the policy. However, for a prior trip, I purchased cancel for any reason insurance through iTravelInsured and DID make a claim. They paid the claim in full with no hassle. That's why I went back to them the next time I needed trip insurance. Their premiums were also very reasonable compared with other companies.
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2 out of 3 people found this review helpful
Rating 3 out of 5
Policy:
iTravelInsured Travel SE
Review Received:
October 16, 2018
jeffrey from CA
Verified Squaremouth Customer
It has been a difficult dealing with them
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2 out of 3 people found this review helpful
Rating 4 out of 5
Policy:
iTravelInsured Travel SE
Review Received:
October 13, 2018
Lauri from CA
Verified Squaremouth Customer
Did not have any issues on our trip but it was a consolation just knowing we had insurance.
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0 out of 0 people found this review helpful
Rating 1 out of 5
Policy:
iTravelInsured Travel SE
Review Received:
October 12, 2018
George from CA
Verified Squaremouth Customer
I do not recommend iTravelinsured. I tried to increase my coverage before the trip through the company's website. It does not permit online increases. Instead, the website provided a phone number to call. I called that number repeatedly. No one answered, but I could leave a message. No one responded to the messages. Finally I called the claims department. I was told that the number on the website had never been functional. No one ever would have returned my call. The claims department gave me a new phone number. I was able to increase the coverage using that number. I discovered that while iTravel's initial charge for my first level of insurance was cost competitive, that the cost of the increased coverage was not. If I had used Tin Leg I would have saved money overall even thought the initial charge at iTravel was lower.
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0 out of 0 people found this review helpful
Rating 5 out of 5
Policy:
Patriot International
Review Received:
October 11, 2018
Ketchum from MA
Verified Squaremouth Customer
Fortunately, remained healthy and active! Will use your insurance again the next time I travel!
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2 out of 9 people found this review helpful
Rating 5 out of 5
Policy:
iTravelInsured Travel SE
Review Received:
October 9, 2018
Colleen from PA
Verified Squaremouth Customer
Great service
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0 out of 1 people found this review helpful
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1 out of 2 people found this review helpful
Rating 5 out of 5
Policy:
iTravelInsured Travel SE
Review Received:
October 7, 2018
Monika from SC
Verified Squaremouth Customer
I had to wait for some paper work from the doctor. I hope I have everything straight now, I will send the claim tomorrow the 8th of October 2018!
Thank you. It looks like you are a very good insurance!
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0 out of 2 people found this review helpful
Rating 5 out of 5
Policy:
iTravelInsured Travel LX
Review Received:
October 6, 2018
Randall from TX
Verified Squaremouth Customer
We have had no travel issues that have come to light during or since our trip. It was reassuring to know we were covered. The purchase process was easy and the policy coverage was good.
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0 out of 1 people found this review helpful