Reviews, Sales, and Service Ratings for
IMG

The person I talked with seemed confused about what the doctor needed to do. I submitted online the forms I filled out and the ones the doctor filled out. It has been 3 weeks and I have not heard from them.

Square mouth is always easy to use. The customer service people are knowledgeable and helpful.

Ever since learning about Square Mouth it is my go to insurance for travel. It is easy to use. The counselors are helpful and extremely professional. I feel my insurance needs are fully met.

I purchased a "cancel for any reason" policy, which required me to add additional costs to the policy after the initial purchase. This was made clear to me at the time I purchased the policy. On each occasion when I added additional costs to the coverage -- purchase of plane tickets, final deposit on trip, extra hotel night, etc. -- iTravelInsured was very responsive in letting me know what the additional premium would be and in adding the additional coverage. All went very smoothly. Thankfully, I did not need to make a claim under the policy. However, for a prior trip, I purchased cancel for any reason insurance through iTravelInsured and DID make a claim. They paid the claim in full with no hassle. That's why I went back to them the next time I needed trip insurance. Their premiums were also very reasonable compared with other companies.

It has been a difficult dealing with them

Did not have any issues on our trip but it was a consolation just knowing we had insurance.

I do not recommend iTravelinsured. I tried to increase my coverage before the trip through the company's website. It does not permit online increases. Instead, the website provided a phone number to call. I called that number repeatedly. No one answered, but I could leave a message. No one responded to the messages. Finally I called the claims department. I was told that the number on the website had never been functional. No one ever would have returned my call. The claims department gave me a new phone number. I was able to increase the coverage using that number. I discovered that while iTravel's initial charge for my first level of insurance was cost competitive, that the cost of the increased coverage was not. If I had used Tin Leg I would have saved money overall even thought the initial charge at iTravel was lower.

Fortunately, remained healthy and active! Will use your insurance again the next time I travel!

Great service

Acted immediately(sent travel delay claim form, etc.)