IMG
Overall Rating 4.22 out of 5
Overall Rating 4.22 out of 5 2,128 Reviews Since 2005

  • Rating 5 out of 5
    Policy:
    iTravelInsured Travel Lite
    Review Received:
    October 5, 2018
    Robert from PA Verified Squaremouth Customer

    Simple to get

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    0 out of 1 people found this review helpful

  • Rating 3 out of 5
    Policy:
    iTravelInsured Travel LX
    Review Received:
    October 5, 2018
    Elizabeth from FL Verified Squaremouth Customer

    We bought insurance. The trip was cancelled. You did not pay the claim. Where did you say that you would not pay under certain circumstances??

    Please reply.

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    0 out of 2 people found this review helpful

  • Rating 4 out of 5
    Policy:
    Patriot America Plus
    Review Received:
    October 4, 2018
    NH from Israel Verified Squaremouth Customer

    Took the Patriot America insurance for my trip to the USA
    Fell down and broke my hand
    2 Complaints
    1 When I went to the clinic for an XRay, I had to pay upfront because the IMG phone number was not responsive when the care provider tried to call them
    2 I made the claim. They say that the claim will be treated 40 working days from the day the claim was made. It was not. When I contacted them to find out what was happening, they said they TRY to treat the claim within 30 days but they don't have to. In the end, my claim was processed, but it took nearly 4 months

    Response From:
    IMG
    IMG:
    Becky
    Response Received:
    October 4, 2018

    We apologize for the inconvenience during your claim process. Thank you for your patience and hope you had a good vacation.

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    48 out of 52 people found this review helpful

  • Rating 5 out of 5
    Policy:
    iTravelInsured Travel LX
    Review Received:
    September 30, 2018
    Rita from WA Verified Squaremouth Customer

    My agent/person was very competent and professional along with being very pleasant. Would definitely recommend them.

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    0 out of 1 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Patriot International
    Review Received:
    September 30, 2018
    Penny from OH Verified Squaremouth Customer

    Very easy to obtain the insurance online. I have FEP Anthem Blue Cross which will cover me overseas but I was concerned since the country of Equador requires insurance that lists your dates of travel. My insurance company only provided a letter with the date of enrollment. Your plan gave me reassurance that I would be able to enter the country with the dates of coverage listed. I was not asked to provide the information at immigration at the airport but it was good to know that I had it in case I was asked for it.

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    4 out of 8 people found this review helpful

  • Rating 5 out of 5
    Policy:
    iTravelInsured Travel SE
    Review Received:
    September 26, 2018
    Joseph from NC Verified Squaremouth Customer

    Very eady

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    0 out of 1 people found this review helpful

  • Rating 5 out of 5
    Policy:
    iTravelInsured Travel LX
    Review Received:
    September 24, 2018
    Joann from PA Verified Squaremouth Customer

    Policy had great value and features as compared to similarly-priced policies. Good customer service that provided clarification on plan.Easy to do business with. Gave me the reassurance I needed to book and enjoy my trip with peace of mind.

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    0 out of 1 people found this review helpful

  • Rating 4 out of 5
    Policy:
    iTravelInsured Travel SE
    Review Received:
    September 24, 2018
    William from WY Verified Squaremouth Customer

    iTravelInsured was quick to provide the necessary forms to file for Trip Cancellation,

    I filed the paperwork for Trip Cancellation three weeks ago and receipt of my filing was quickly acknowledged. I have heard nothing since that time but assume my claim is being processed and will be resolved soon.

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    1 out of 2 people found this review helpful

  • Rating 4 out of 5
    Policy:
    Patriot International
    Review Received:
    September 20, 2018
    K from MD Verified Squaremouth Customer

    On the positive side, the main person I spoke with was pleasant and seemed to be trying to be helpful. But it was confusing trying to figure out who to talk to about what - e.g., benefits, vs. "necessary" medical care vs. emergency travel arrangements. And it was impossible to find out at the time what would or might be covered. An IMG representative told the doctor treating my son that she should discharge him with an IV in his jugular and have me give him injectable medication in his neck while taking a commercial flight home. (The doctor thought that was outrageous and thankfully refused to do it.)

    Review Updated: 10/18/2018

    Within a few weeks of me emailing them all of the paperwork, IMG paid the entire claim. It turned out to be easier than I expected.

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    44 out of 46 people found this review helpful

  • Rating 5 out of 5
    Policy:
    Patriot International
    Review Received:
    September 19, 2018
    patrick from NY Verified Squaremouth Customer

    Had no need of service, fortunately.

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    0 out of 4 people found this review helpful