0.3% (214) negative reviews to sales
Average on Squaremouth is 0.2%
5 stars
1276
4 stars
395
3 stars
197
2 stars
83
1 star
131
Detailed Ratings
Customer Service Before Trip
Customer Service During Trip
Customer Service During Claim
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TOTAL SALES
65,735
Since 2005
MONTHLY SALES
1383
Average Monthly Sales Since 2005
REVIEWS
2,128
Since 2005
Overall Rating
4.22 out of 5
Overall Rating 4.22 out of 5
2,128 Reviews Since 2005
Customer Reviews for IMG
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0 out of 1 people found this review helpful
Rating 3 out of 5
Policy:
iTravelInsured Travel LX
Review Received:
October 5, 2018
Elizabeth from FL
Verified Squaremouth Customer
We bought insurance. The trip was cancelled. You did not pay the claim. Where did you say that you would not pay under certain circumstances??
Please reply.
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0 out of 2 people found this review helpful
Rating 4 out of 5
Policy:
Patriot America Plus
Review Received:
October 4, 2018
NH from Israel
Verified Squaremouth Customer
Took the Patriot America insurance for my trip to the USA
Fell down and broke my hand
2 Complaints
1 When I went to the clinic for an XRay, I had to pay upfront because the IMG phone number was not responsive when the care provider tried to call them
2 I made the claim. They say that the claim will be treated 40 working days from the day the claim was made. It was not. When I contacted them to find out what was happening, they said they TRY to treat the claim within 30 days but they don't have to. In the end, my claim was processed, but it took nearly 4 months
Response From:
IMG:
Becky
Response Received:
October 4, 2018
We apologize for the inconvenience during your claim process. Thank you for your patience and hope you had a good vacation.
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48 out of 52 people found this review helpful
Rating 5 out of 5
Policy:
iTravelInsured Travel LX
Review Received:
September 30, 2018
Rita from WA
Verified Squaremouth Customer
My agent/person was very competent and professional along with being very pleasant. Would definitely recommend them.
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0 out of 1 people found this review helpful
Rating 5 out of 5
Policy:
Patriot International
Review Received:
September 30, 2018
Penny from OH
Verified Squaremouth Customer
Very easy to obtain the insurance online. I have FEP Anthem Blue Cross which will cover me overseas but I was concerned since the country of Equador requires insurance that lists your dates of travel. My insurance company only provided a letter with the date of enrollment. Your plan gave me reassurance that I would be able to enter the country with the dates of coverage listed. I was not asked to provide the information at immigration at the airport but it was good to know that I had it in case I was asked for it.
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4 out of 8 people found this review helpful
Rating 5 out of 5
Policy:
iTravelInsured Travel SE
Review Received:
September 26, 2018
Joseph from NC
Verified Squaremouth Customer
Very eady
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0 out of 1 people found this review helpful
Rating 5 out of 5
Policy:
iTravelInsured Travel LX
Review Received:
September 24, 2018
Joann from PA
Verified Squaremouth Customer
Policy had great value and features as compared to similarly-priced policies. Good customer service that provided clarification on plan.Easy to do business with. Gave me the reassurance I needed to book and enjoy my trip with peace of mind.
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0 out of 1 people found this review helpful
Rating 4 out of 5
Policy:
iTravelInsured Travel SE
Review Received:
September 24, 2018
William from WY
Verified Squaremouth Customer
iTravelInsured was quick to provide the necessary forms to file for Trip Cancellation,
I filed the paperwork for Trip Cancellation three weeks ago and receipt of my filing was quickly acknowledged. I have heard nothing since that time but assume my claim is being processed and will be resolved soon.
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1 out of 2 people found this review helpful
Rating 4 out of 5
Policy:
Patriot International
Review Received:
September 20, 2018
K from MD
Verified Squaremouth Customer
On the positive side, the main person I spoke with was pleasant and seemed to be trying to be helpful. But it was confusing trying to figure out who to talk to about what - e.g., benefits, vs. "necessary" medical care vs. emergency travel arrangements. And it was impossible to find out at the time what would or might be covered. An IMG representative told the doctor treating my son that she should discharge him with an IV in his jugular and have me give him injectable medication in his neck while taking a commercial flight home. (The doctor thought that was outrageous and thankfully refused to do it.)
Review Updated: 10/18/2018
Within a few weeks of me emailing them all of the paperwork, IMG paid the entire claim. It turned out to be easier than I expected.
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44 out of 46 people found this review helpful
Rating 5 out of 5
Policy:
Patriot International
Review Received:
September 19, 2018
patrick from NY
Verified Squaremouth Customer
Had no need of service, fortunately.
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0 out of 4 people found this review helpful