Reviews, Sales, and Service Ratings for
IMG

Cancelled policy do to change with travel plans. IMG cancelled and refunded monies without problem.
Squaremouth rep should have mentioned to me that IMG is only a secondary insurer as i wanted a primary insurer. Big difference!!!

I have submitted my claim with Itravelinsured 5 July 2018 and still haven't received my reimbursement. They take forever to get back and their letters are very confusing. They provide no explanations other than codes and code description. No personal massages at all. Although I have provided all the information they have requested they keep asking for the same information again. It is 17 September 2018. It shouldn't take this long to complete a claim. I am very upset and unhappy with their service.

Hi Verena, we’re sorry IMG did not meet your expectations. Your claim has been processed and payment is on its way.

we changed the dates of our trip and informed IMG by Email. We were halfway through the trip before I got confirmation from them that the policy would be in effect for the new days.

Did not have to use the policy so we have no information to provide. Like life insurance policies, you win if you don't require assistance from your travel insurer.

We had a very unusual situation and we are pleased the insurer came to understand the issue and satisfied the matter.

Thank you for sharing your feedback about International Medical Group! We love hearing from our happy customers and look forward to continuing to serve you. It is our privilege to provide you Global Peace of Mind®.

They were great!

Representative answered my questions. Purchase was easy.

Thank you for sharing your feedback about International Medical Group® (IMG®)! We love hearing from happy customers and look forward to continuing to serve you. It is our privilege to provide you Global Peace of Mind®.

My wife and I purchased separate policies. We filed pre-trip claims as a result of a medical emergency with my Wife's daughter. We contacted the company following no response after what we thought was a reasonable period of time, and were told that claims processing was delayed due to a heavy workload. We were subsequently told that my wife's claim was being processed, but that there was no record of receipt of my claim. After a reminder that our claims were filed together, my claim was discovered in the file with my wife's claim and we were advised that processing of my claim would be expedited. Both claims were approved for the full amount of the claims and benefit checks were received within a short period of time thereafter. We are sincerely appreciative of the full-amount approval, and but for the above-cited circumstances, I would have entered a "Yes" response to the claim process satisfaction question and a 5-star rating for the satisfaction level.