0.3% (214) negative reviews to sales
Average on Squaremouth is 0.2%
5 stars
1276
4 stars
395
3 stars
197
2 stars
83
1 star
131
Detailed Ratings
Customer Service Before Trip
Customer Service During Trip
Customer Service During Claim
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TOTAL SALES
65,735
Since 2005
MONTHLY SALES
1383
Average Monthly Sales Since 2005
REVIEWS
2,128
Since 2005
Overall Rating
4.22 out of 5
Overall Rating 4.22 out of 5
2,128 Reviews Since 2005
Customer Reviews for IMG
Sort by Most Helpful, Most Recent, Star Ratings, or select “Filed Claim” to only show reviews from customers who filed a claim.
Claim rep was very helpful in helping me decide which plan was best for me. We didn't need to file claim so I can't comment on claim resolution process.
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0 out of 2 people found this review helpful
Rating 4 out of 5
Policy:
iTravelInsured Travel LX
Review Received:
June 3, 2018
Ginnie from OR
Verified Squaremouth Customer
Everything went smoothly on our trip so I didn’t file any claims. I did need to contact iTravelInsured. However I was disappointed in how long it took for them to respond and this was prior to our departure.
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1 out of 1 people found this review helpful
Rating 5 out of 5
Policy:
iTravelInsured Travel SE
Review Received:
May 30, 2018
Jean from PA
Verified Squaremouth Customer
Helpful
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0 out of 2 people found this review helpful
Rating 5 out of 5
Policy:
iTravelInsured Travel SE
Review Received:
May 27, 2018
Gail from CA
Verified Squaremouth Customer
Easy to understand web site, responsive customer service. I'll be back in the future.
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0 out of 1 people found this review helpful
Rating 5 out of 5
Policy:
iTravelInsured Travel LX
Review Received:
May 22, 2018
Atonio from NV
Verified Squaremouth Customer
You guys were the most professional insurance company I have ever interacted with you have very competent and articulate reps
All my questions were professionally answered All my requests were expediently fulfilled I encourage customers to request your trip insurance
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1 out of 2 people found this review helpful
Rating 2 out of 5
Policy:
iTravelInsured Travel LX
Review Received:
May 20, 2018
Dennis from FL
Verified Squaremouth Customer
Filed the claim on 4/21 still have not heard back from them on 5/20. It was a cancel for any reason policy but the trip was cancelled due to a LATAM air strike. Not responding for a month is not exceptional customer service
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11 out of 11 people found this review helpful
Rating 4 out of 5
Policy:
iTravelInsured Travel LX
Review Received:
May 7, 2018
Linda from WY
Verified Squaremouth Customer
I am in the process of collecting the needed information to file a claim for injury as the result of a fall when on my trip. It would have been helpful to have the information of what would be needed if a claim had to be filed while I was still in South Africa.
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4 out of 4 people found this review helpful
Rating 5 out of 5
Policy:
iTravelInsured Travel SE
Review Received:
May 5, 2018
Carl from MA
Verified Squaremouth Customer
Great coverage for us at nice price. The option of primary medical was what we wanted and Travel insured offered it.
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0 out of 0 people found this review helpful
Rating 5 out of 5
Policy:
iTravelInsured Travel SE
Review Received:
May 2, 2018
Duong from CA
Verified Squaremouth Customer
I heard about you but not sure how it works yet. I lost my iPhone from my travel bag. It is old version, 6s,32g. It is not much now but not sure this insurance will cover or not. I didn’t know when it was lost. By the time i got home and couldn’t find it. It was missable without a phone. My niece loaned me her phone to use during this time. Overall was ok trip. Please let me know if you can help me. Thank you in advance!!!
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0 out of 0 people found this review helpful
Rating 5 out of 5
Policy:
iTravelInsured Travel SE
Review Received:
May 2, 2018
Marcia from TX
Verified Squaremouth Customer
I appreciate the ease of working with SquareMouth.
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0 out of 0 people found this review helpful