Reviews, Sales, and Service Ratings for
IMG

I dislike that I couldn't get a policy to cover preexisting conditions if I'd already completely paid for my trip.

My 1st time purchasing trip insurance. Fairly straightforward process online. Did call to verify some coverages as the plan I wanted to purchase was available then not available on the day I decided to purchase. Quick call and the rep advised me it will likely be added back in later same day and it was. Easy peasy.

As always the process, price and service was superb! No problem have used Squaremouth for years had to file one claim but even then the process was painless and professional. I wouldn't use anyone else!

I never received the direct confirmation of coverage. Or the full policy. From iTravel, despite several requests. I did receive the summary from Squaremouth.

Thank you for sharing your feedback about International Medical Group® (IMG®). We are sorry we did not meet your expectations. We value your opinion and want to learn more about your experience with IMG so we can improve to better serve you in the future. Please email us at RatingsandReviews@imglobal.com to start the conversation.

I have purchased insurance for 2 different trips to Europe through SquareMouth. I have been satisfied with the purchase process and would use it again for a future trip. I have one suggestion for improvement to the general travel insurance product. It seems geared to trips like cruises or tours or resorts that are all inclusive. I plan my own trips and make air, train, and lodging reservations during the preceding six months. Your customer service people (and other travel insurance companies) have been helpful in answering my questions. I continue to find it difficult to determine what amounts to add to trip amounts and when to add them. The language in the policies seems to say that only pre-paid non-refundable amounts are reimbursable. This makes it confusing for lodging costs - so many of them have a cancellation fee IF cancelled at varying points. BUT, there is no prepayment; I provide a credit card number and the cancellation fee will be charged if I cancel. When you make your own arrangements there are a number of oddities in trying to make decisions. SquareMouth and Travel Ins Companies could improve their descriptions and directions. I do my best and I buy the insurance mostly for the Emergency Medical Insurance - but the trip cancellation and trip interruption coverage is a nice addition. I have had wonderful trips with no need to make any claims, so I have no idea if I have made adequate decisions.

Found website easy to navigate and my questions were answered thoroughly when using “chat”.
Have used “Squaremouth” in past and will definitely use in future.

Thank you for sharing your feedback about International Medical Group! We love hearing from happy customers and look forward to continuing to serve you. It is our privilege to provide you Global Peace of Mind.

Because our total expenses were difficult to estimate when we first began booking our trip, we opted to purchase travel insurance for the know amounts of expenses and then to work with iTravelInsured to add more coverage when other expenses became known. Should have been a simple, easy process, but iTravelInsured was not responsive to emails; then, after telephone contact, the company did not provide additional information for another two weeks. After I provided all the requested information (twice, since the company seemed to need different information depending on the representative I reached that day on the phone), the quote for the additional coverage resulted in a total quote (amount already paid plus quoted addition) which was actually higher than the total for a new policy through SquareMouth. Eventually, I switched coverage to a cheaper product with iTravelInsured, cancelling the old policy. That process actually went quite smoothly.

Thank you for sharing your feedback about International Medical Group® (IMG®). We are sorry we did not meet your expectations. We value your opinion and want to learn more about your experience with IMG so we can improve to better serve you in the future. Please email us at RatingsandReviews@imglobal.com to start the conversation

I submitted my claim before I received this survey. Have had no feedback on the claims process. Hopefully, my claim was received.

Loved your customer service via phone.

This was my first time away from Travel Guard and Allianz. The experience was okay but honestly I wasn't sure who my insurance was with, and who to call with a question. I feel I overpaid but never got around to calling to change a few numbers to reduce the charge, if that was even possible.

I've been traveling a lot and it seemed that an annual policy would make better sense for me but either I didn't ask the right questions or the rep wasn't as knowledgeable about the product so I let the subject drop--I was very busy anyway, and insurance makes my head spin.

Thank you for sharing your feedback about International Medical Group® (IMG®). We want to learn more about how we can improve to better serve you in the future. Please email us at RatingsandReviews@imglobal.com to start the conversation.