Reviews, Sales, and Service Ratings for
IMG

Representative answered my questions. Purchase was easy.

Thank you for sharing your feedback about International Medical Group® (IMG®)! We love hearing from happy customers and look forward to continuing to serve you. It is our privilege to provide you Global Peace of Mind®.

My wife and I purchased separate policies. We filed pre-trip claims as a result of a medical emergency with my Wife's daughter. We contacted the company following no response after what we thought was a reasonable period of time, and were told that claims processing was delayed due to a heavy workload. We were subsequently told that my wife's claim was being processed, but that there was no record of receipt of my claim. After a reminder that our claims were filed together, my claim was discovered in the file with my wife's claim and we were advised that processing of my claim would be expedited. Both claims were approved for the full amount of the claims and benefit checks were received within a short period of time thereafter. We are sincerely appreciative of the full-amount approval, and but for the above-cited circumstances, I would have entered a "Yes" response to the claim process satisfaction question and a 5-star rating for the satisfaction level.

This is a terrible company, it should be called ITravelUNinsured. I made a trivial claim for very minor expenses incurred due to a cancelled flight and CLEARLY covered in my policy. Next, I will go to the better business bureau. I am TOTALLY disgusted that I have bought travel insurance for YEARS and the one time I go to use it I can't even get reimbursed for a covered expense of a value that is less than what I paid for the policy. I suspect Squaremouth is a front for a crooked enterprise that gets kick-back's by directing people to fly-by-night insurance brokers.
I have called ITravelInsured AND squaremouth and sent my supporting documents twice- by email AND by snail mail, to ITravelInsured AND in frustration to the squaremouth complaint dept. Regardless, I keep getting letters from ITravelInsured saying that I need to send my documents. I called ITravelInsured and was told they have my documents and then I receive such a letter again. I called squaremouth for help and got some smug reply that I should call itravel instead of squaremouth, in spite of having explained that I have done this. I received ZERO HELP from Squaremouth. My experience with itravel and with squaremouth has been abysmal.

The phone numbers given on the downloaded "wallet" card were not correct. That was a problem for us trying to call the US from Slovakia. Finally found another number but it failed to connect...went straight to recorded music for quite some time. Finally answered when called that number again at a later time...A very frustrating experience trying to reach iinsurance. Just filled the claim so that feedback will have to wait.

I found the claim for a bit confusing. Compiling all the necessary documentation was time consuming. I had to go back to the travel provider because the documentation wasn't exactly what iTravelInsured wanted. My claim was delayed because no one contacted me that the doctor's office had a charge for copies of the medical record. Customer support was very helpful. They made it a satisfactory experience.

Greetings:

While I have not yet received a final confirmation of my claim status, up to this point, I have found all of my interactions with your employees to be courteous and helpful.

Need to increase face value of policy because we booked and additional trip. Took them three days to get back to me at which time I had already purchased a Tin Leg policy for cover the trip-. Would not use them again.

Given some complexities in my trip, I quickly realized that I had not purchased the most appropriate travel insurance policy. The customer service representative helped me cancel and re-buy immediately without incurring any charges. I would use iTRavelInsured again as a result.

I always take travel insurance.......look over policy with great anticipation that we will never need to use it. My husband had a bad fall and required ER care. Upon our return, I called the insurance company. I have since mailed the Medical Claim. However, we are still missing my husband's luggage upon our return on July 25, 2018. Today is August 1st and American Airlines has been in contact with us since we notified them at PHL airport on July 25th regarding our missing suitcase. Our policy states: Baggage/Personal Effects: $750 and Baggage Delay: $150. My husband travels with just one suitcase and he is missing everything from his dress clothing (we attended the barmitzvah of our grandson in Israel) to underwear, pants, shirts, deodorant to everything else he needed during our 17+ days away from our residence. I was quite surprised when I Travel Insure told me that there is no coverage for missing/lost luggage on the return home. "They only cover baggage on the beginning of the trip". If I had known that, I cerainly would have avoided purchasing this $273 policy. I will say that the insurance representatives were quick, and responded immediately about our questions about the medical claim. I might add (again) that it seems impossible that there is no coverage on the return trip for luggage. I have looked over the policy and do not see any fine print about this exclusion.

I felt safe knowing I had iTeavelInsured while backpacking through Vietnam.