Reviews, Sales, and Service Ratings for
IMG

On the positive side, the main person I spoke with was pleasant and seemed to be trying to be helpful. But it was confusing trying to figure out who to talk to about what - e.g., benefits, vs. "necessary" medical care vs. emergency travel arrangements. And it was impossible to find out at the time what would or might be covered. An IMG representative told the doctor treating my son that she should discharge him with an IV in his jugular and have me give him injectable medication in his neck while taking a commercial flight home. (The doctor thought that was outrageous and thankfully refused to do it.)

Had no need of service, fortunately.

Cancelled policy do to change with travel plans. IMG cancelled and refunded monies without problem.
Squaremouth rep should have mentioned to me that IMG is only a secondary insurer as i wanted a primary insurer. Big difference!!!

I have submitted my claim with Itravelinsured 5 July 2018 and still haven't received my reimbursement. They take forever to get back and their letters are very confusing. They provide no explanations other than codes and code description. No personal massages at all. Although I have provided all the information they have requested they keep asking for the same information again. It is 17 September 2018. It shouldn't take this long to complete a claim. I am very upset and unhappy with their service.

Hi Verena, we’re sorry IMG did not meet your expectations. Your claim has been processed and payment is on its way.

we changed the dates of our trip and informed IMG by Email. We were halfway through the trip before I got confirmation from them that the policy would be in effect for the new days.

Did not have to use the policy so we have no information to provide. Like life insurance policies, you win if you don't require assistance from your travel insurer.

We had a very unusual situation and we are pleased the insurer came to understand the issue and satisfied the matter.

Thank you for sharing your feedback about International Medical Group! We love hearing from our happy customers and look forward to continuing to serve you. It is our privilege to provide you Global Peace of Mind®.

They were great!