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Rating 5 out of 5Policy:
SilverReview Received:
June 14, 2019SUSAN from DC Verified Squaremouth CustomerWas this review helpful to you?The agent was professional and knowledgeable.
3 out of 4 people found this review helpful -
Rating 4 out of 5Policy:
SilverReview Received:
June 13, 2019John from KY Verified Squaremouth CustomerI have no complaints about the speed with which the claim was resolved, nor the final result. The policy paid out exactly as I thought it should have.
My only complaint involves communication. After filing the complaint, I never received any acknowledgement that the claim had been received, or that the supporting documents I had submitted were satisfactory. A simple acknowledgement would have been quite welcome. But then again, given the speed with which the claim was resolved, I was in limbo only a short while.
Was this review helpful to you?
10 out of 10 people found this review helpful -
Rating 4 out of 5Policy:
SilverReview Received:
June 8, 2019Kathleen from MI Verified Squaremouth CustomerWas this review helpful to you?I am withholding further comment about JH until I learn the outcome of my claim. I was not at all reassured by the response of the JH representative on the assistance line.
4 out of 4 people found this review helpful -
Rating 3 out of 5Policy:
SilverReview Received:
June 8, 2019Susan from MI Verified Squaremouth CustomerWas this review helpful to you?Agent on phone was friendly but not knowledgeable. Policy language is ambiguous and agent couldn’t make sense of it.
4 out of 5 people found this review helpful -
Rating 5 out of 5Policy:
SilverReview Received:
June 4, 2019Chaim from NY Verified Squaremouth CustomerWas this review helpful to you?We had a cancelled flight at one of our stops and it said on policy that after a three hour delay we can get 750 each traveler upon calling they told us that we can only get 150 each this is really disgusting we paid top notch price for this insurance and now that this happened we are not getting that which we deserve. Also we are jewish people and we cant eat everything only kosher so after the cancelled flight we didnt get kosher meals on any of the flights cuz our food was on the earlier airplane so we starved till we got back to new york...this is service??at least the money weshould get thanx for understanding hanah schonbrun i wouldnt recommend this policy to no one
8 out of 8 people found this review helpful -
Rating 3 out of 5Policy:
SilverReview Received:
May 30, 2019Sheridan from GA Verified Squaremouth CustomerWas this review helpful to you?I don’t recall a pre-departure conversation with John Hancock insurance.
2 out of 4 people found this review helpful -
Rating 4 out of 5Policy:
GoldReview Received:
May 20, 2019lisa from CA Verified Squaremouth CustomerWas this review helpful to you?I will have a better idea of whether or not I have had a good experience after my claim is processed.
0 out of 1 people found this review helpful -
Rating 5 out of 5Policy:
GoldReview Received:
May 16, 2019Malcolm from NY Verified Squaremouth CustomerWas this review helpful to you?You definitely took the hassle away from having to choose the right policy terms for our cruise vacation. Peace of mind was very improbable us and that’s what you provided us . Thank you!
3 out of 3 people found this review helpful -
Rating 5 out of 5Policy:
BronzeReview Received:
May 8, 2019Christopher from WI Verified Squaremouth CustomerWas this review helpful to you?I am waiting on my claim to be processed.
3 out of 5 people found this review helpful -
Rating 4 out of 5Policy:
SilverReview Received:
May 7, 2019James from FL Verified Squaremouth CustomerWas this review helpful to you?Luckily I did not need this policy as nothing serious happened during my trip. But it would have been a great shame if I didn’t have it when I needed it.
1 out of 1 people found this review helpful
Insurance Providers
- Aegis
- Arch RoamRight
- AXA Assistance USA
- Azimuth Risk Solutions, LLC
- battleface
- Berkshire Hathaway Travel Protection
- Cat 70
- Cover-More
- CSA Travel Protection
- Detour Insurance
- Dogtag
- Generali Global Assistance
- GeoBlue
- Global Alert
- Global Guardian Air Ambulance
- Global Underwriters
- HTH Travel Insurance
- IMG
- INF Visitor Care
- John Hancock Insurance Agency, Inc.
- MedjetAssist
- Nationwide Mutual Insurance Company
- Seven Corners
- Tin Leg
- Travel Insured International
- Travelex Insurance Services
- TravelSafe
- Trawick International
- TripAssure
- USA-Assist Worldwide Protection
- USI Affinity Travel Insurance Services
- WorldTrips
Additional Information