0.2% (94) negative reviews to sales
Average on Squaremouth is 0.2%
5 stars
356
4 stars
101
3 stars
71
2 stars
31
1 star
63
Detailed Ratings
Customer Service Before Trip
Customer Service During Trip
Customer Service During Claim
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TOTAL SALES
42,109
Since 2018
MONTHLY SALES
325
Average Monthly Sales Since 2018
REVIEWS
622
Since 2018
Overall Rating
4.02 out of 5
Overall Rating 4.02 out of 5
622 Reviews Since 2018
Customer Reviews for Nationwide Mutual Insurance Company
Sort by Most Helpful, Most Recent, Star Ratings, or select “Filed Claim” to only show reviews from customers who filed a claim.
The claim process is somewhat cumbersome, but I can understand why. It is just when you are in a medical emergency, any added complexity is difficult.
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3 out of 4 people found this review helpful
Rating 5 out of 5
Policy:
Essential
Review Received:
November 22, 2019
TERRY from KY
Verified Squaremouth Customer
Took little over a month to get reimbursement.
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4 out of 5 people found this review helpful
Rating 3 out of 5
Policy:
Essential
Review Received:
November 14, 2019
Randy from TN
Verified Squaremouth Customer
Squaremouth has always been good. I thought we would save some money and try Nationwide. They have a very poor customer service and claims departments.
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5 out of 5 people found this review helpful
Rating 5 out of 5
Policy:
Essential
Review Received:
November 12, 2019
Karen from MA
Verified Squaremouth Customer
I entered wrong start date and it was corrected
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0 out of 0 people found this review helpful
Rating 5 out of 5
Policy:
Essential
Review Received:
November 10, 2019
kevin from KY
Verified Squaremouth Customer
I have already started to make a claim so will update later. So far everything has gone really smooth. I had to call customer service before our trip, to alter a date, but that was done quickly and easily. They seem very helpful.
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0 out of 1 people found this review helpful
Rating 4 out of 5
Policy:
Essential
Review Received:
October 24, 2019
Richard from AZ
Verified Squaremouth Customer
I added to the policy and was surprised that adding about $500.00, increased the policy cost so much. Apparently the $500.00 caused the policy go go into a higher 'bracket' which made the entire policy cost go up. Not fun to find that out after the original purchase.
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2 out of 2 people found this review helpful
Rating 5 out of 5
Policy:
Essential
Review Received:
September 28, 2019
T from VA
Verified Squaremouth Customer
Customer service was very courteous and helpful. After purchasing the policy online, I contacted them and was able to easily add rental car coverage for only the days I was actually renting the car (as opposed to the entire trip), which saved some $. I ended up with a rental car damage claim. The claims process was easy, no hassles, and payment of the claim was quick (about 4 weeks).
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6 out of 6 people found this review helpful
Rating 5 out of 5
Policy:
Essential
Review Received:
September 24, 2019
Jean from PA
Verified Squaremouth Customer
Very confident that all my needs were handled. Price was reasonable as well.
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0 out of 0 people found this review helpful
Rating 2 out of 5
Policy:
Essential
Review Received:
September 23, 2019
Cynthia from IL
Verified Squaremouth Customer
When I called about various claims, I was told that I had to have massive paperwork or it would not go through. This was not the case with other companies that I have used in the past. Will not likely use Ntwd again.
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3 out of 3 people found this review helpful
Rating 5 out of 5
Policy:
Essential
Review Received:
September 20, 2019
Jean from PA
Verified Squaremouth Customer
Felt very comfortable and confident with coverage
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0 out of 0 people found this review helpful