0.2% (93) negative reviews to sales
Average on Squaremouth is 0.2%
5 stars
348
4 stars
100
3 stars
68
2 stars
30
1 star
63
Detailed Ratings
Customer Service Before Trip
Customer Service During Trip
Customer Service During Claim
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TOTAL SALES
41,490
Since 2018
MONTHLY SALES
444
Average Monthly Sales Since 2018
REVIEWS
609
Since 2018
Overall Rating
4.02 out of 5
Overall Rating 4.02 out of 5
609 Reviews Since 2018
Customer Reviews for Nationwide Mutual Insurance Company
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I filed a claim because I had a medical issue and could not fly. The experience with Nationwide was good until a hitch developed. Part of the claim was a reimbursement for the rental house I had purchased. I provided them with contact information for the owner of the house. Apparently, they dialed the wrong number. They contacted me detailing what they needed from the owner. Within 1 day I provided them everything they needed. When I checked on the status of the refund, I was told that it would take another 15 days from the date of the additional information I sent them. It now has been more than 2 weeks, so I am still waiting.
What bothers me is that when they contacted me that they needed more information from the owner of the rental house, they had already approved the reimbursement from the airline. There is no reason it should have taken another 15 days. The additional information was exactly everything they asked for. It is so clear that I am entitled to the refund. Still waiting.
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5 out of 5 people found this review helpful
Rating 5 out of 5
Policy:
Essential
Review Received:
July 10, 2019
Laura from KY
Verified Squaremouth Customer
Great customer service. Easy to reach people.
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1 out of 3 people found this review helpful
Rating 5 out of 5
Policy:
Essential
Review Received:
June 30, 2019
Danny from FL
Verified Squaremouth Customer
I needed to make a change in dates due to a typographical error and the matter was handled in a quick and efficient way. Would recommend Nationwide again for travel insurance.
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1 out of 1 people found this review helpful
Rating 4 out of 5
Policy:
Essential
Review Received:
June 29, 2019
Robin from MI
Verified Squaremouth Customer
Lengthy paperwork
Process to file a claim. Still
Awaiting payment for
Claim filed due to medical
Reasons. All Paperwork has been filed. Has been over 3 weeks since the. Maim was opened.
Review Updated: 07/27/2019
Good communication process and no hassles once I submitted all the paperwork.
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5 out of 6 people found this review helpful
Rating 5 out of 5
Policy:
Essential
Review Received:
June 27, 2019
John from OK
Verified Squaremouth Customer
Great value compared to some other policies we compared to. Had a few questions and got quick response. We will use again for future trips.
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1 out of 2 people found this review helpful
Rating 5 out of 5
Policy:
Essential
Review Received:
June 16, 2019
Vic from MO
Verified Squaremouth Customer
1. The company was very clear about documentation requirements.
2. The claim form was convenient and easy to understand and fill out.
3. The time elapsed between filing the claim, getting a decision and payment of my claim was very reasonable.
4. I would definitely use this company again and recommend them to others.
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5 out of 5 people found this review helpful
Rating 3 out of 5
Policy:
Essential
Review Received:
May 28, 2019
Susan from WY
Verified Squaremouth Customer
We had a delay during our trip, so I contacted Nationwide Mutual Insurance Company during our trip and they emailed a claim form and upon returning from the trip I called customer service for assistance in filling out the form and after explaining my situation to your rep she told me to contact American Airlines and get a letter from them verifying our trip delay. I spent the next 3 days contacting American Airlines numerous times in getting this documentation and then contacted your customer service again this morning to see if the documentation I received would suffice and was told that my trip delay does not qualify. I CAN NOT EXPRESS ENOUGH HOW VERY FRUSTRATING THIS IS TO BE TOLD TO GO THROUGH ALL THIS TIME AND EFFORT AND THEN TO BE TOLD THE INFORMATION FROM YOUR FIRST REP I SPOKE TO WAS INACCURATE.
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16 out of 16 people found this review helpful
Rating 5 out of 5
Policy:
Essential
Review Received:
May 18, 2019
Diane from NJ
Verified Squaremouth Customer
We had to cancel our river cruise because of a medical issue. The Nationwide representative emailed the required paperwork immediately. It said to allow 15 days for processing and a check for our refund arrived on the 15th day! Wonderful, efficient service - would certainly recommend Nationwide travel insurance!
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7 out of 7 people found this review helpful
Rating 5 out of 5
Policy:
Essential
Review Received:
May 14, 2019
Robert from MI
Verified Squaremouth Customer
No Complaint
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1 out of 2 people found this review helpful
Rating 5 out of 5
Policy:
Essential
Review Received:
May 13, 2019
Jill from NY
Verified Squaremouth Customer
I felt secure knowing we were insured for our vacation. Plus, the prices were so reasonable. We will diffinately use your company again when we travel. Thank you
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0 out of 0 people found this review helpful