0.2% (94) negative reviews to sales
Average on Squaremouth is 0.2%
5 stars
356
4 stars
101
3 stars
71
2 stars
31
1 star
63
Detailed Ratings
Customer Service Before Trip
Customer Service During Trip
Customer Service During Claim
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TOTAL SALES
42,109
Since 2018
MONTHLY SALES
325
Average Monthly Sales Since 2018
REVIEWS
622
Since 2018
Overall Rating
4.02 out of 5
Overall Rating 4.02 out of 5
622 Reviews Since 2018
Customer Reviews for Nationwide Mutual Insurance Company
Sort by Most Helpful, Most Recent, Star Ratings, or select “Filed Claim” to only show reviews from customers who filed a claim.
Good coverage at a reasonable price, especially for pre-existing conditions.
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2 out of 2 people found this review helpful
Rating 5 out of 5
Policy:
Essential
Review Received:
February 9, 2024
Laura from NC
Verified Squaremouth Customer
We unfortunately had to cancel two days before our trip due to a positive COVID test. We were emailed the claim paperwork right away and received the full refund within about 5 weeks which, over the Christmas holidays, is pretty good. We would rather have been on our trip, but the claims process was smooth and efficient.
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10 out of 10 people found this review helpful
Rating 2 out of 5
Policy:
Prime
Review Received:
February 5, 2024
Gary from CO
Verified Squaremouth Customer
The coverage did nothing to help us when our trip had to be aborted due to a malfunctioning boat charter. we lost our entire vacation.
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9 out of 11 people found this review helpful
Rating 5 out of 5
Policy:
Essential
Review Received:
February 4, 2024
kathy from FL
Verified Squaremouth Customer
Filed claim. They then handled everything necessary for a safe return from a foreign destination.
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7 out of 7 people found this review helpful
Rating 5 out of 5
Policy:
Essential
Review Received:
January 21, 2024
Gale from NC
Verified Squaremouth Customer
I had to contact Squaremouth to push the claim along which they were very helpful. Squaremouth is a great company that is not afraid to step into a situation to assist. I appreciate their help.
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7 out of 7 people found this review helpful
Rating 5 out of 5
Policy:
Prime
Review Received:
January 17, 2024
Merri from IN
Verified Squaremouth Customer
It's always a great experience.
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0 out of 0 people found this review helpful
Rating 5 out of 5
Policy:
Essential
Review Received:
January 14, 2024
TODD from MI
Verified Squaremouth Customer
As of all good. Will see how it goes when I get my claim sent in. Just gathering info up.
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0 out of 0 people found this review helpful
Rating 1 out of 5
Policy:
Essential
Review Received:
January 14, 2024
Gaylynn from TX
Verified Squaremouth Customer
I tried to cancel my insurance since I knew I wasn't going to take the trip well in advance of the departure but they wouldn't allow it. This is just wrong and I will not be using your insurance again!!
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9 out of 11 people found this review helpful
Rating 3 out of 5
Policy:
Essential
Review Received:
January 13, 2024
Steve from NY
Verified Squaremouth Customer
waiting for their response
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2 out of 6 people found this review helpful
Rating 5 out of 5
Policy:
Essential
Review Received:
January 5, 2024
Lynn from CA
Verified Squaremouth Customer
My experience with Squaremouth and Nationwide travel insurance was positive. My travels went well and did not need to use my policy but I felt secure knowing that I had it in case anything went wrong.
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1 out of 5 people found this review helpful