0.2% (94) negative reviews to sales
Average on Squaremouth is 0.2%
5 stars
356
4 stars
101
3 stars
71
2 stars
31
1 star
63
Detailed Ratings
Customer Service Before Trip
Customer Service During Trip
Customer Service During Claim
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TOTAL SALES
42,109
Since 2018
MONTHLY SALES
325
Average Monthly Sales Since 2018
REVIEWS
622
Since 2018
Overall Rating
4.02 out of 5
Overall Rating 4.02 out of 5
622 Reviews Since 2018
Customer Reviews for Nationwide Mutual Insurance Company
Sort by Most Helpful, Most Recent, Star Ratings, or select “Filed Claim” to only show reviews from customers who filed a claim.
During the purchase process the representative was very helpful explaining the terms. Luckily we did not need to use the policy and enjoyed our vacation. We would purchase this policy again in the future
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4 out of 6 people found this review helpful
Rating 5 out of 5
Policy:
Essential
Review Received:
November 19, 2023
Charles from NC
Verified Squaremouth Customer
Very easy to set up an account. Although I could not go on the trip due to surgery I was able to get my money back. Thank you!
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11 out of 11 people found this review helpful
Rating 4 out of 5
Policy:
Essential
Review Received:
November 17, 2023
Patricia from AZ
Verified Squaremouth Customer
I appreciate the ability to directly compare options on the square mouth website. Interacting with Nationwide was solely through the internet and email, which is a little impersonal, but I am tech savvy enough to use the methods. They did pay out our claim - it took about 6 weeks - so the bottom line is I am satisfied.
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8 out of 8 people found this review helpful
Rating 3 out of 5
Policy:
Essential
Review Received:
November 14, 2023
Arthur from CA
Verified Squaremouth Customer
After purchasing policy was disappointed that i could not name my beneficiary.
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3 out of 5 people found this review helpful
Rating 4 out of 5
Policy:
Essential
Review Received:
November 13, 2023
VERLE from FL
Verified Squaremouth Customer
Still waiting for claim to be settled
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0 out of 0 people found this review helpful
Rating 5 out of 5
Policy:
Essential
Review Received:
November 7, 2023
Helen from FL
Verified Squaremouth Customer
On line service easy to navigate
When I had a question via telephone, agent was very informative and friendly
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2 out of 3 people found this review helpful
Rating 1 out of 5
Policy:
Essential
Review Received:
October 30, 2023
Amelia from TX
Verified Squaremouth Customer
They would only deal with me electronically and are requesting documents from my employer that don't apply to my industry. I am still awaiting a response to the last set of documents I sent on 10/13.
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8 out of 9 people found this review helpful
Rating 5 out of 5
Policy:
Essential
Review Received:
October 30, 2023
Margaret from CA
Verified Squaremouth Customer
I needed to add a date of coverage. It was simple and easy to do. Thank you
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1 out of 1 people found this review helpful
Rating 4 out of 5
Policy:
Essential
Review Received:
October 26, 2023
MN from PA
Verified Squaremouth Customer
Claim was filed 10/20/23 - our tour of Israel was interrupted due to terrorism which started a war on 10/7/23 - the day after we arrived in Tel Aviv. We spent 5 terrifying days trying to get a flight out. Our coverage includes trip interruption due to terrorisms so a claim has been filed. I called to ask how to provide a detailed letter and receipts and was given my claim # and an email to use to send this information. The person I spoke with was very helpful - much appreciated after a very scary and stressful week.
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13 out of 13 people found this review helpful
Rating 4 out of 5
Policy:
Essential
Review Received:
October 23, 2023
SANG from VA
Verified Squaremouth Customer
Easy claim process and payment was sent around 6 weeks after.
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1 out of 1 people found this review helpful