Reviews, Sales, and Service Ratings for
Arch RoamRight

Unlike some other insurance companies, Arch RoamRight had a "live" phone line for customer service. Others, only offered online services.
When I called for pre-trip information and policy clarification, I was able to speak with a representative who promptly and efficiently answered my questions. Also, Arach RoamRight offers options for political evacuations as well as the standard medical evacuations.

I had never heard of RoamRight before visiting Squaremouth's insurance comparison websites. But I have since learned that several fairly large tour groups use RoamRight. If I travel again, I certainly plan on checking in with RoamRight.

Thank you, Squaremouth, for showing many available insurance options....not normally found in a typical web search.

SquareMouth continues to make it easy to buy travel insurance providing best value. Only contact with RoamRight was to adjust dates of trip. They handled that efficiently and immediately sent me the updated policy.

THANKS

Customer service at Arch RoamRight is outstanding. Our travel plans had to be severely adjusted due to a glitch on the tour company's end. The RoamRight team was responsive, positive and reassuring while enabling us to make different plans.

We will always look to SquareMouth, and especially RoamRight, for our travel insurance needs. They are the best, by far!

I had an eye infection on board ship to the amount of $500.00 I expected to go right through the insurance, but had to go through my primary. I have sent in all my papers to Medicare. I will see how much they pay and will submit the remainder to the insurance I purchased through Arch RoamRight (swquaremouth Policy # TVL1278163018. It will take 60 days to hear from Medicare.

Gave me peace of mind travelling to an area prone to hurricanes. Will definitely be using RoamRight in the future.

Perfect trip to Italy! I was happy to have the comfort of an insurance policy, but even happier to not have to use it.

I am very disappointed with Arch Roamright. We filed our claim over a month ago for a missed connection (included in our plan) and have heard nothing from them. I would think that good service means that someone from their company contacts claimants to let them know approximately how long it will take to resolve a claim. I am aware that we filed claims during a hurricane that disrupted service on the East Coast, but a month should be long enough to give us an idea regarding when the claim will be examined.

Daniel,

Thank you for taking the time to leave a review.

As you noted, major hurricanes did disrupt travel on the East Coast, causing a significant influx of claims. We are working diligently to thoroughly and accurately review all claims in the order they are submitted.

Your claims examiner will be contacting you soon to update you on the status of your claim. We appreciate your patience.

The website would not allow me to buy the policy I wanted directly (on both policies I have bought for separate trips) and I had to call a representative both times to make the purchase. Fix the website.