Reviews, Sales, and Service Ratings for
Arch RoamRight

24 hour assistance (this was not a medical issue) was not particularly helpful. The claims department customer service rep with whom I spoke was very courteous and helpful. I have filed a claim on 1/14 but have not heard anything yet.

We filed a small ($420) claim because a storm interrupted our trip and we incurred some cancellation fees when we rebooked our hotels. We provided detailed documentation, and our claim was paid in full, but I give Arch RoamRight four stars instead of five because (1) the automated email acknowledgement of my claim submission disappeared into my spam folder, and when I called their customer service phone number to find out the status of the claim I was on hold for a very long time -- I think well over half an hour -- before a human answered (and to her credit was able to quickly determine that the claim had been received and was in their queue), and (2) the time between the filing of my claim and my receipt of their check was a little more than six weeks, not an outrageously long time but not exactly a speedy resolution of such a straightforward claim.

Easy to contact them and adjust insurance amount as air travel costs were added and travel dates extended.

I had an issue with the name spelling on my policy that I did not notice before issue. I called and it was resolved effortlessly.

I will be making a claim. My plane was due to leave on time at 5 AM from Grand Forks. We were on the plane until 7 AM without moving due to problems with the De icing machine operation. We returned to the gate at 7:00 AM. We did not leave again until 10:30 AM. I missed my connecting flight and was told I could not leave MPLS until 10:38 PM. I had a flight to Omaha the next morning on a different carrier. I was fortunate enough to fly standby on a 2:30 pm flight from MPLS.
I contacted Roam Right and was told I was covered for delayed flight and missed connection. My representative was very helpful. I will be filing a claim.

I have always had a positive experience with Roam Right, and that is the only insurance that I purchase when I travel.

It took them nearly three months to process my claim, which seemed to me to be really excessive; and when I twice emailed them to inquire about its progress, I never received any answer. When I first filed the claim I received a form reply stating that it had been received, and then about three weeks later I received the same reply again, as if they had just discovered it. I really doubted I would ever hear from them about a resolution. In the end they did pay the claim, so at least there's that.

Patricia,

Thank you for taking the time to leave a review.

Due to an influx of claims due to major hurricanes around the time you submitted your claim, we did experience a longer than usual claims turnaround time.

We appreciated your patience during the process.

If you have any further questions, feel free to contact us at 855-762-6252.

I am starting to get the feeling the RoamRight is a scam. Whenever I contact them about my claim, they tell me it is in final review. It has now been over three months since my wife's accident and I cannot get a straight answer from RoamRight. They leave you on hold forever and then refuse to connect you to someone that has a real answer. I have tried emailing and those they totally ignore. I will not use them again!!

Charles,

Thank you for taking the time to reach out to us.

We would like to apologize for the inefficient communication on our part. Please know this is not indicative of the high level of customer service we strive to provide.

One of our claims examiners will call you today to discuss your claim.

We did not go on this trip. We postponed using the policy until October 2019

Smooth transaction and Customer Service to make a change and answer questions. Peace of Mind A+