Reviews, Sales, and Service Ratings for
Arch RoamRight

My IPhone got stolen in the trip. I am very happy that I can make a claim for the personal item loss.

We could have used more instruction on just what the policy might cover, or does cover. We could have used more information on just who would provide any care we might need and just where that service might be provided. The whole service seems lacking clarity and seems like a shot in the dark when looking for specific services available through this policiy. MORE, MORE Specifics.
We would look for a different provider next time to feel covered by any insurance at all.

Joseph,

Thank you for taking the time to leave a review.

Before purchasing a plan when comparing via SquareMouth, you are able to view the policy documents which include details such as benefits, benefit limits, definitions, exclusions, and assistance service providers.

You should have also been provided with contact information for our highly-rated customer service team who could have provided answers for any questions you may have had, either before or after purchasing.

We do our best to provide as much policy details to our potential customers as possible in an effort to ensure they are choosing a plan that best fits their travel needs.

We hope when it is time for your next trip, you consider us again. If you need any assistance in the meantime, feel free to contact our customer service team at 855-762-6744.

This is the only travel insurance company I use and recommend to my friends.

Will not make goid on claim. Company went out of business and i want a full refund. I hav3 sent pages and pages of information. They said the company has to fike bankruptcy. It was a canaduan company and theyjyst abandoned their business. I am due a full refund. I paud insurance to cover just such an eventuality. Would never recommend this company to anyone.

It was easy, professional, extremely thorough, they helped me pick the the best plan for me and what I was looking for. There was always somebody on the other end and they were very patient. I would definitely recommend and personally use them again for my next overseas adventure!

Having travel insurance gave us piece of mind. I researched companies and found Squaremouth. The online process was easy enough and helped raise my awareness of reasons to be insured in this day and age while traveling. The costs were reasonable. Be sure you read the actual policy as it helps understand the actual insurable events!

Called to find out what I needed to do to file a claim. They were very helpful in answering all of my questions and providing details of how to file.

I had a straight forward delay by Norwegian Air that meant I missed my connection in London on easyJet. I contacted Arch RoamRight and submitted the information requested for 'delay'. I received a subsequent email with additional requirements that were essentially impossible to provide - certainly not without hours and hours of effort on my part. It is my clear impression that RoamRight's goal is to make a claim submittal so difficult - so challenging that they avoid the possibility of ever having to pay out on a policy. I am furious with the process and the experience. I will never use your service again.

John,

Thank you for taking the time to reach out to us.

As with any insurance claim, the carrier needs documentation to support the claim. The documentation requested from you in relation to your trip delay claim is the same we ask of all our trip delay claimants and is standard across the travel insurance industry.

As trip delays are common, obtaining confirmation of trip delay from your airline is typically a simplified process.

Our high customer ratings across the web as well as our A+ rating with the Better Business Bureau are a testament that we pay claims when they meet criteria for coverage as outlined by the policy, and when we have all the needed documentation.

If you have any questions about your claim or the required documentation, you can contact us at claims@roamright.com, or at 855-762-6252.

site is easy to navigate and live chat was helpful.

After we purchased our trip insurance, my husband died on Nov. 21, 2017. I contacted your office to see whether or not any of the money we paid for the insurance was refundable since we were not making the trip at all. I was told it was not.

Rebecca,

Thank you for taking the time to reach out to us.

We are sorry to hear of your loss and we send our condolences to you and your family.

One of our Arch RoamRight customer service team members will be calling you today to discuss refund of your premium.