Reviews, Sales, and Service Ratings for
Arch RoamRight

I made an entry error when buying my policy, and didn't realize the problem until a few days later. I called customer service to make the changes for me. They were great. They made the changes and sent a PDF of the corrected form for my records. I had a smooth flight and vacation, so I didn't have need to file a claim. However, based on my customer service experience, I'm sure I would have had a good experience.

I have filed a claim for emergency room and pharmacy expenses incurred in Rouen France to treat a urinary tract blockage.

Roy,

Thank you for taking the time to reach out to us. We have received your claim and you will be hearing from us shortly if we need any additional information from you.

Our flight from Paris to Copenhagen was canceled. Called customer service from airline phone. On hold 35 minutes. I was told to call another number. On hold just short of an hour. Hung up and got a hotel for the night and flew on to Copenhagen next day.

Dennis,

Thank you for taking the time to leave a review.

The wait times you described are highly unusual for us, and we have not experience that length of wait time for our customers anytime recently. Is it possible that you tried to contact someone else?

Regarding your flight cancellation and your extra hotel stay, we recommend that you file a claim. You can do so by visiting www.roamrightclaims.com, and if you have any questions you can contact our claims department at claims@roamright.com or at 855-762-6252.

Not yet

I asked for a complete copy of the policy and they would not send it.

Leonard,

Thank you for taking the time to leave a review.

A complete copy of your policy is linked in your order confirmation email, which you acknowledged receipt when you called our customer service team on July 16.

In that call you asked for your policy to be mailed to you as well. Our customer service representative honored your request and one was promptly sent.

Our policy is to send our customers their complete policy via email immediately after purchase, and honor every request for another copy to be sent via email or regular mail. Furthermore, our plan documents can also be found on our website.

Just to ensure you have a copy, here’s a link to your policy you purchased: https://www.roamright.com/description-of-coverage/1142e41f-d590-e811-8111-1418776a18cb.pdf

If you have any questions, please feel free to contact our customer service team at 855-762-6744.

To be completed

First time buying travel insurance. Had many questions. Felt I was given honest answers and did not feel pressured to buy more insurance than I needed. Will purchase again for my next trip. Fortunately I did not need to use it.

There was a cancellation for our flight on August 18 from Munich to Prague. In addition, when we arrived to New Jersey (NJ), USA on August Friday 24, our luggages did not appear until 2 days after. So we had spend money in NJ for personal needs (i.e. clothes, hygiene essentials). We flew from NJ to Florida on Saturday, August 25 and the luggages were still missing. They did not arrive to my house until Sunday, August 26 and they were damaged. How can we make a claim? I called your office on Friday but the agent told me that you were closed until Monday. Please contact me via email: kfernandez1@Knights.ucf.edu or soniareyes1@hotmail.com

Customer Service was very friendly and kind. My trip was interrupted due to my father passing away and the representative was very kind. He pointed me to the website where I could begin entering a claim. He offered to email the forms to me as well. His email came almost immediately after our call ended, unfortunately, he sent me the wrong forms. He sent trip cancellation claim forms rather than trip interruption claim forms. I was able to find what I need on the website.

The claim has not yet been filed since I am waiting for United Airline to reimburse the cancellation/change fee first, so I can enter that information on your claim form.

I have recommended this policy to several of my co-workers who also travel frequently.