Name: Arch RoamRight
Brand: Arch RoamRight
Rating: 4.52 (2161 reviews)

Overall Rating

0.1% (79) negative reviews to sales
Average on Squaremouth is 0.2%

5 stars

1481
4 stars

441
3 stars

125
2 stars

28
1 star

51

Detailed Ratings

Customer Service Before Trip
Customer Service During Trip
Customer Service During Claim

TOTAL SALES

82,720

MONTHLY SALES

REVIEWS

2,161

Overall Rating

Customer Reviews for Arch RoamRight

Sort by Most Helpful, Most Recent, Star Ratings, or select “Filed Claim” to only show reviews from customers who filed a claim.

2,161 Reviews Since 2012
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Filed claim

Rating 5 out of 5

Policy:
Preferred

Review Received:
August 11, 2018

Harry from PA Verified Squaremouth Customer

No comment

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0 out of 0 people found this review helpful

Rating 5 out of 5

Policy:
Essential

Review Received:
August 11, 2018

George from TX Verified Squaremouth Customer

Easy way to purchase peace of mind. I will definitely recommend your easy to use service.

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0 out of 0 people found this review helpful

Rating 3 out of 5

Policy:
Preferred

Review Received:
August 8, 2018

Charles from NY Verified Squaremouth Customer

I filed our claim more than two weeks ago and have not heard a peep from Roamright. The Customer Service rep. did send forms but did not answer my questions as to how I should file for a medical claim for our covered daughter paid for by my covered wife as part of the 6 person policy I had purchased.

I am quite frustrated at this point.

Response From:

Arch RoamRight:
RoamRight Team

Response Received:
August 8, 2018

Charles,

Thank you for taking the time to reach out.

We received your claim on July 24th and it is currently assigned to one of our claims examiners. Your claim examiner will reach out to you if she needs additional information when reviewing your medical claim.

If you have any further questions, feel free to contact us at 855-762-6252.

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0 out of 0 people found this review helpful

Rating 5 out of 5

Policy:
Preferred

Review Received:
August 7, 2018

RICHARD from OH Verified Squaremouth Customer

friendly website!

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0 out of 0 people found this review helpful

Rating 5 out of 5

Policy:
Preferred

Review Received:
August 5, 2018

Laura from CA Verified Squaremouth Customer

I needed to change dates and later update the amount paid and I just had to call which was very easy! The only suggestion I have is to be able to put down the deposit amount and then the total cost of trip at the beginning. It would make it a bit easier for customer to select a policy. First payment on deposit amount and then later, the full amount.

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0 out of 0 people found this review helpful

Rating 5 out of 5

Policy:
Preferred

Review Received:
August 3, 2018

James from KY Verified Squaremouth Customer

I made a mistake about our return date and had to add 2 days on to our coverage , it was super easy and fast . Everyone I spoke with was helpful and very friendly.

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0 out of 0 people found this review helpful

Rating 5 out of 5

Policy:
Preferred

Review Received:
August 3, 2018

Donna from TX Verified Squaremouth Customer

Needed to add to policy and representative was very helpful and efficient. Shall use RoamRight again. Thank you.

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0 out of 0 people found this review helpful

Rating 5 out of 5

Policy:
Elite

Review Received:
July 26, 2018

Amanda from FL Verified Squaremouth Customer

Didn’t need to use the policy, but felt secure having it.

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0 out of 0 people found this review helpful

Rating 5 out of 5

Policy:
Essential

Review Received:
July 24, 2018

Stephen from MI Verified Squaremouth Customer

This is the second time we have used RoamRight for our travel insurance needs. They have several levels of policies to fit individual needs. I contacted customer service to up-date our coverage after making the final payment on the trip and they took care of all the changes immediately. I had a copy of the new policy within a matter of hours. We have never had occasion to use the insurance coverage, so I can only speculate that their response would be as good as their customer service.

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1 out of 1 people found this review helpful

Rating 5 out of 5

Policy:
Preferred

Review Received:
July 23, 2018

none from CA Verified Squaremouth Customer

You do not have our permission to use this on your website.

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0 out of 0 people found this review helpful