Reviews, Sales, and Service Ratings for
Arch RoamRight

Amazingly straightforward procedure. I wasn't so much concerned about traditional trip insurance but to cover the costs of an emergency evacuation on a wilderness backpacking trip. Cost for $500,000 of insurance seemed reasonable and my phone call to customer service to confirm the details was handled professionally and efficiently. Happily, I didn't have to use the insurance but the peace of mind was well worth the cost.

I have filed a claim because I had to cancel my trip. I am waiting for a response.

Personnel friendly and knowledgeable when discussing and recommending a policy for this trip

I was pleased to find a reasonably priced policy for emergency evacuation for my hiking trip and recommended your company to my fellow hikers. I'll check with you again when I need travel insurance. Thanks!

We were glad we didn't need it, but Arch RoamRight insurance was priced right and gave us assurance in the event we would need it, especially in Russia, where there is NO American Embassy right now. We could call SOMEBODY if there was a medical emergency. It was easy to purchase, proper documents were furnished, and questions were answered on the customer line. We got call backs when we needed additional information. It was a good company up front.

Excellent customer service, would use again.

Poor disclosures, poor customer service. Quick to deny rather than listen to situation.would stay away if you can

Shahab,

Based on the information you provided with your claim, there was no actual travel delay or missed connection. Due to a scheduling change on your common carrier which resulted in an earlier flight, you chose to alter your travel plans. The cost difference as a result of this choice is not covered by any RoamRight travel insurance policy.

Our claims are reviewed and adjudicated based on the terms and conditions of the policy. While the policy you purchased provides trip delay or missed connection coverage for a variety of unforeseen events, choosing to move your flight to an earlier time is not one of them.

We work diligently to provide high quality customer service and fair claims administration, which is evident by our high ratings across the web and our A+ rating with the Better Business Bureau.

If you have additional information that you feel may assist in reviewing your claim, you can contact us at 855-762-6252.

Very easy to navigate . Good coverage options

The organization in China that had invited the group to teach English there canceled the classes at the last minute and told us not to come. The trip had to be canceled so that we lost the entire value of the airline ticket. RoamRight will not cover any of the losses. They rejected the claim entirely. The reason we purchased travel insurance was because of the unpredictable nature of dealing with China, but this appears to have been a waist as the insurance will do nothing.

Lauren,

We are sorry to hear that you did not get to travel to China to teach English. The terms of trip cancellation coverage are explained in the policy documents that you received when you purchased your policy. We also give you a 14-day money back guarantee to refund your money if you find the policy does not sufficiently meet your needs.

Our claims are reviewed and adjudicated based on the terms and conditions of the policy. While the policy you purchased provides cancellation coverage for a variety of unforeseen events, cancelled classes is not one of the reasons.

We work diligently to provide high quality customer service and fair claims administration, which is evident by our high ratings across the web and our A+ rating with the Better Business Bureau.

If you have any questions about your claim, feel free to contact us at 855-762-6252.

I was extending my stay and needed additional coverage. The representative made this process super easy and put my mind at ease!