Reviews, Sales, and Service Ratings for
Arch RoamRight

I have used Saquaremouth twice and have been very pleased with the process, the coverage and customer service. I feel I was directed to the best policy for me and that the person I spoke to aimed to do that from the beginning. I would recommend this company to any one traveling.

My baggage was delayed by approx 24 hours when I returned from my trip. I called RoamRight's 24 hour line as soon as I realized that I wasn't going to get my luggage back within 12 hours, and they told me that I needed to call in during regular business hours in order to file a claim because they couldn't do it and I couldn't do it - this turns out to have been a lie because when I called back again the next day they told me to file the claim online and provided a web address I could have just visited the day before. I filed the claim online and attached all the supporting documents, then did not hear back from RoamRight at all for two weeks so I had to email them asking for a status update. The website claims they will respond to emails within 24 hours but I received no response, and so I emailed them again to asked a second time for a status update. I then called them to find out what was going on and they claimed I had been emailed a response the day before and to check my spam folder. I checked my spam folder and there was no email from them, I did multiple searches in my inbox for any emails from "RoamRight" and there were none. The operator said he would ask the claims adjuster to re-send the email. I asked if they could forward the original email sent so that I could confirm it was sent yesterday. The operator would not agree to do so and just said they will send it today, which makes me think it was never sent yesterday. At this time I am still waiting for an email from RoamRight. It has been two weeks and three days.

Thank you for taking the time to reach out to us.

We apologize for the service you received from both our afterhours call center when you called, as well as the lack of response to your emails to our team. That is not the level of service we have worked hard to establish and maintain, and it is not indicative of our industry-wide customer satisfaction ratings. We dropped the ball, it has been addressed internally, and we apologize.

Our claims supervisor will be contacting you directly soon to discuss your claim with you.

Thank you for posting a review of RoamRight.

We apologize for your negative experience.

A member of our Zero Complaint Team will contact you to discuss this further.

Please contact us at 800-240-0369 if you have any questions, we are happy to help.

I filed a claim. Pay it

Thank you for reaching out to us.

We think there may be some confusion with your situation. You have not filed a claim with RoamRight. According to our communication records with you, it appears that you inadvertently filed a claim with another travel insurance provider when you meant to file a claim with RoamRight. We have yet to receive a completed RoamRight claim form from you.

If you would like assistance with filing a claim with RoamRight, please feel free to contact our claims department at claims@roamright.com or at 855-762-6252.

There were questions I asked that the coustomer service representative did not know and I had to call the company direct to get an answer. It would have been much better had she known.

Answered all my questions. Gave good pre trip service.

I purchased the medical-only policy which automatically included limited coverage for lost luggage etc. It was easy to purchase this insurance, and was clearly laid out on Roamright's website. It seemed surprisingly inexpensive for the coverage provided. I did not have to use the insurance so I can't speak to how well the claims are handled, but it gave me great peace of mind to be covered in the event of an unexpected medical issue. I felt I would have coverage for almost any medical emergency.

I chose this policy on the recommendation of a friend who had used RoamRight in the past. When compared to other policies it seemed to be the best value for the coverage offered. An experience of another traveler on the tour made a unforgettable lesson on the need to have insurance.

I’ll continue to use and recommend RoamRight as my favorite travel insurance.

Sue fell in Dublin, Ireland, and a couple days later, diagnosed with a complex fractured right patella in the emergency room in Tralee, Ireland . She had to urgently, tho not as an critical emergency, return home for surgery, with her husband (me) as an aide during transportation to and from the airport and while on the airplane, non-stop from Dublin to San Francisco.

I was told by the person from SquareMouth that I did not need to contact RoamRight or file a claim until I was home, and after Sue's surgery. She is home recovering from the surgery, and I will collect all the necessary paperwork and file a claim as soon as she no longer needs my daily support now at home.

Though I have had, at this point, minimal contact with RoamRight, it has been helpful and positive. Hopefully filing the claim, and getting re-imbursement will not be complicated. At that time I will be more able to comment on RoamRight.

Thank you for your review. We hope the recovery is going well.

If you need any assistance while submitting your claim, please do not hesitate to contact our claims team at 855-762-6252 or at claims@roamright.com.

We did not go on our trip as I developed a hernia and my doctor did not want me to go out of the country. We have filed a claim and are waiting on the results.