0.1% (169) negative reviews to sales
Average on Squaremouth is 0.2%
5 stars
3208
4 stars
755
3 stars
258
2 stars
95
1 star
74
Detailed Ratings
Customer Service Before Trip
Customer Service During Trip
Customer Service During Claim
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TOTAL SALES
254,749
Since 2014
MONTHLY SALES
4331
Average Monthly Sales Since 2014
REVIEWS
4,390
Since 2014
Overall Rating
4.55 out of 5
Overall Rating 4.55 out of 5
4,390 Reviews Since 2014
Customer Reviews for Tin Leg
Sort by Most Helpful, Most Recent, Star Ratings, or select “Filed Claim” to only show reviews from customers who filed a claim.
When my sister needed emergency surgery and the hospital in Mexico was going to cancel it, Tin Leg pre authorized the surgery and she was a day from her intestines performing and dying! A life was saved, You all were friendly and made us feel like we had a partner while abroad. I am telling everyone to purchase travel insurance. She was extremely healthy and this could happen to anyone. Without it, the hospital was going to put her out.
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49 out of 49 people found this review helpful
Rating 5 out of 5
Policy:
Gold
Review Received:
July 1, 2021
Shel from GA
Verified Squaremouth Customer
EXTREMELY nice and efficient.
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0 out of 0 people found this review helpful
Rating 5 out of 5
Policy:
Luxury
Review Received:
June 27, 2021
Sam from TX
Verified Squaremouth Customer
It's just nice to travel with peace of mind, especially these days. Good company to deal with at a reasonably price. Yes, I would recommend Tin Leg travel ins.
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1 out of 1 people found this review helpful
Rating 5 out of 5
Policy:
Luxury
Review Received:
June 27, 2021
Jill from MN
Verified Squaremouth Customer
Good policy and customer service. They answered all my questions and were able to extend our policy to the following year (our trip was postponed one year due to COVID) I would recommend this insurance for your more expensive trips.
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3 out of 3 people found this review helpful
Rating 5 out of 5
Policy:
Luxury
Review Received:
June 25, 2021
Edye from IA
Verified Squaremouth Customer
The Tin Leg associate was very professional. She helped me choose a policy that suited me. I purchased it more than a year before the trip, so I didn’t have firm dates at the time. She helped me figure out the details of the policy even though I didn’t have solid travel dates at the time of purchase.
Unfortunately, COViD forced me to cancel the trip. Luckily I was able to cancel the trip early enough to be able to receive a refund from the travel company.
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2 out of 2 people found this review helpful
Rating 5 out of 5
Policy:
Luxury
Review Received:
June 17, 2021
Manny P from Miami from FL
Verified Squaremouth Customer
All good with Tin Leg I have called several times on other trips policies before have resolved my concerns have given me credit vouchers (due to all this uncertainties covid-19 government restrictions)
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3 out of 3 people found this review helpful
Rating 4 out of 5
Policy:
Gold
Review Received:
June 16, 2021
Lisa from NC
Verified Squaremouth Customer
I had a problem purchasing the policy online, but I was able to get an agent on the phone who signed me up while I was on the phone. I appreciated the assistance.
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0 out of 0 people found this review helpful
Rating 5 out of 5
Policy:
Luxury
Review Received:
June 14, 2021
Ronny from MD
Verified Squaremouth Customer
We filed a medical claim due to an accident that happened while we were away. So far, everything has gone very smoothly, will review once claim has been processed.
Review Updated: 07/12/2021
My wife had to go to the ER while we were traveling. We contacted the insurance company and were told to pay out-of-pocket, which we did. A few days after we returned, we were contacted by Tin Leg and they set up a brief phone meeting and walked us through the process to submit the claim. We uploaded our invoices and a check came about a week later. We were very satisfied - it was totally hassle-free.
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40 out of 40 people found this review helpful
Rating 5 out of 5
Policy:
Gold
Review Received:
June 12, 2021
AC from CO
Verified Squaremouth Customer
I chose Tin Leg based on the high ratings I saw online. I had questions about what it covered and they were able to help me. I would use them again!
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1 out of 3 people found this review helpful
Rating 5 out of 5
Policy:
Luxury
Review Received:
June 12, 2021
Jonathan from WA
Verified Squaremouth Customer
I like how this insurance policy covered everything covid related for my travel to Mexico this past week. I didn’t need to use it fortunately but I had peace of mind knowing I was covered.
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0 out of 0 people found this review helpful