Reviews, Sales, and Service Ratings for
Tin Leg

Medical costs were legitimate, but since the bill was paid from our prepaid account, Tin Leg would not reimburse. Ridiculous excuse.

Thank you for bringing this to our attention, we apologize for the frustration you have experienced.
I have reviewed your claim with our claims team to gather more information regarding your claim. I understand that your claim was unfortunately denied because the medical costs were paid for with onboard promo credits provided by the cruise line. The policy does not provide reimbursement for credits used.
I understand this has been a lengthy and frustrating process for you, and apologize that your claim did not have a more favorable outcome.

Very helpful customer service.

Very accommodating —I am not technology astute so they were kind enough to copy all documents and send through snail mail—I very much appreciated this

Claim in process so haven’t had much contact with Tin Leg

The person on the phone (Justine) was very helpful and in taking my claim. She was pleasant and she walked me through everything I needed to do. Excellent customer service.

I received high quality customer service with Tin Leg prior to my departure for our month long trip to Asia. The associate answered all my questions so I felt comfortable to proceed with purchasing the insurance. I will definitely use Tin Leg again if we embark on a long vacation in the future.

The purchasing of the policy was good. The agent we spoke with was very knowledgeable and helpful.

The real test will be to see how the claim is handled.

Your agents were very helpful in working with me to find travel insurance that met my needs while keeping costs as low as possible.
Paperwork I received seem clear & concise. Although we didn't need to file a claim, we slept well believing we'd be taken care of, if needed.
Spoke to 2 of your agents & they were both pleasant, patient & knowledgeable.
Thank you. I will go to your company first the next time we travel.

Prior to leaving, I extended the length of my trip. I called Tin Leg to inform them of the return date change. They adjusted my coverage accordingly at no extra cost. Took care of my request quickly and nicely.

No problems so no interaction with company. Too bad it is so costly!