Reviews, Sales, and Service Ratings for
Tin Leg

Tin Leg was immediately contacted upon our return home. My husband's luggage was delayed more then 24 hours.
The customer representative gave us incorrect information as to the required forms. We were not told we had to
have receipts for any replacement purchases. We filled out the forms and submitted the paperwork to Tin Leg.
It was a nightmare having to deal with American Airlines to give us the documentation of a delayed bag; we even
had to contact our hotel in Bogata, Columbia, to support our claim of a delayed bag. Over three weeks w.et by
wihout any communication from Tin Leg. We called and were told they had not received the receipts. By this time
receipts had not been kept. Customer Service was not pleasant and said that without the receipts, we would not
be reimbursed. Needless to say we have Tin Leg for the next two trips but will not ever do business with this company.
We have used other companies and when a claim was submitted, the claim was quickly and efficiently handled.
Tin Leg needs to properly train its representatives and communicate with its policy holders.
Sandra & Roy Aders

Unfortunately, we were unable to take the planned trip due to emergency surgery (triple bi-pass) on my husband several weeks before departure.
While still recovering from shock of this medical emergency, I contacted Tin Leg and explained the situation. Carmen, in Customer Support, was very
helpful and sent me a link to your claim forms. They were straight forward and simple to complete. The refund was promptly processed.
My husband is recovering nicely and it was great that Tin Leg did not add stress to the situation. Unfortunately, you only hear about the bad
experiences people have with insurance claims. That cannot be said for your company.

I would use your services again and will certainly recommend you to fellow travelers. Thank you, Mary McCurdy

"For travel that occurred August 6 - 16, 2015. During that time, my bags were delayed 5 days. Upon filing a claim with TinLeg, I was informed that, as a result of an expense report that was paid by Delta, my claim was denied. From my understanding, I was to receive coverage for a baggage delay, not an expense report. I would like to proceed with receiving a refund for the fees I paid out for insurance because the company did not deliver on the purpose of the purchase according to their policy of baggage delay fees. "

We are still completing the paperwork for the claim.

This was my 3rd policy purchase from Tin Leg. Excellent exerience. Have had no claims and hope to NEVER have a claim, but that's why you have insurance. I trust the experience will be just as good if we ever do have a claim. Will definiitely buy again when we travel.

cancelled trip because of medical emergency; your staff - Chelsey Crossland - helped us handle and expedite claim for total trip costs

Very unhappy with Tin Leg. To date I haven't received a refund or explanation of settlement.
I sent in claim on 8-25-2015. To date I haven't received a refund or explanation of settlement
After one month I sent an email because they had not contacted me in any way to acknowledge receipt of claim.
They claimed to have sent a letter to me on Sept. 22, 2015, to date not received.
I contacted them again and they shot a curt email saying that they are evaluating claim. Really, does it take almost 3 months to evaluate a claim?

I am very dissatisfied with the service of this company.

Kay Donald
10-31-2015

This was my first time purchasing travel insurance. I have no basis for comparison, and thus responded with middle of the road answers. I had no problems and had no great experiences. In general, my experience shows that insurers are very affable when getting premium payments. The value of the insurer turns on the way it handles claims. As I had no claims, I have no idea if tin leg is good, bad, average, or in a class by itself.

I was very happy with how our interactions with Tin Leg went during our trip. I broke a bone in my foot, and the support and assistance was great. I had somewhat of a difficult time getting someone the first few calls to get assistance, but once we got a competent customer service representative, the service and responses were wonderful. Wesley Smith was incredible. He was prompt, thorough, and helpful in all of our interactions. He booked the flight upgrade for me, and he was clear and prompt in all of our communications. From letting us know what we needed to do to assisting us with getting our expenses reimbursed, we were happy with our service. Thank you. I will use the insurance again when we travel!

The policy coverage was fine for us.

I gave it the rating I did because I thought it was a good value for the money, but not that much better than others offering similar coverage.