Reviews, Sales, and Service Ratings for
Tin Leg

Our claim was filed with the required documentation over a month ago. I was informed at that time the claim would be processed within three weeks. From the questionnaire above I am led to believe it will be another 4 weeks. This is unacceptable. Our paperwork was complete, and this should not be that difficult to process. I would appreciate a direct response, not another questionnaire. Please e-mail a response or call 580 467-3020 to let me know the status of our claim. Our policy was paid in good faith, and I am tiring of the run-around. Thank you. Thomas Eiser

I have had no contact from Tin Leg since sending them the claim info.
Hope they are processing it. Because of my injury I really need the money.
some of the questions are not applicable. Need better choices.

I also sent this all my friends on Facebook;
I recommend you highly and defenatly work with ou in the future.
You handled my claim quickly and very efficiently.
Thank you!!!

Customer service was excellent.Prompt with no haggiling over nonsense.I wiil use this company again on future travels

I sent the claim via the email listed on the site, I never heard back, so I sent it to the other email addresses the phone agent told me to, and I still never heard back.

Finally I had to email the claim directly to a rep on the phone who submitted it myself.

I recommend a better way to initiate online claims so that they are handled properly. once the claim was finally received though the process was perfect and handled in a few days.

After I submitted claim I did not get any acknowledgment from insurance company that my claim was received. After calling them 6-7 times and after about 2 month I was issued a check for 1/2 of the price. I had to call them back to find out why full amount was not received. I already called 3-4 times and didn't get a response. I will never buy Tin Leg travel insurance again.

it was handled handled in the menar that i expected

Took too long to process a simple claim when all requested
documentation was provided at first submission. When Tin Leg was contacted I was given 3 different reasons for the delay depending on who I spoke to.

I did not completely understand the policy limits vis a vis reimbursement of airline ticket costs and those could be explained better.
We had to cancel our trip because of my wife's illness and we filed a claim for which we received insufficient reimbursement of covered expenses; we are appealing the claim now and that is why it is not yet complete. I have been in touch today with Brandy Morse who is helping sort out the issue of insufficient reimbursement as it relates to your Zero Complaint Guarantee(one of the main reasons we used Tin Leg to begin with!)

Quick response to my Email about coverage while on my trip. Waiting to get a response to my claim which is being mailed to them today. Will save judgement about recommending until I hear from them.