Reviews, Sales, and Service Ratings for
Tin Leg

Service was excellent. Claim was handled right away.

Claim forms were easy to complete. Claim was settled within
9 days from submission to payment. I liked everything about this policy including the price. I would recommend this policy to other travelers.

I sent the claim form and police report by email nd received a Check two weeks later. No hassle, and simple and easy procedure. I highly recommend this company.

We were extremely satisfied with the service.
Thanks

The customer service was very helpful. the representative directed me to the Claims department but also answer all my questions to the best of his ability. Pleased with the claim process

When I called customer assistance with questions about filing a claim, the first person I spoke with gave me very inaccurate information and was rude. With persistence and repeated calls, I was able to speak with someone who knew what she was talking about. After this the claim went smoothly. Were it not for the first person, I would give the claim process 5 stars. I will purchase travel insurance from Tin Leg for my next trip

TL has been very helpful most of the time.
Being in the business of paying claims is not easy, I am sure, and there has to be checks and balances for fraud protection, but some of the paperwork requests were pretty onerous and very time consuming. We still have one request outstanding - months after submitting a claim because of the excessive (to my mind) paperwork requested.

I needed rabies shots when I returned from my vacation because of exposure to bat urine (long story - adventure travel). I called the customer hotline and they emailed the claim forms. It took a while to get all the out of pocket expenses finalized but when I sent my claim to Tin Leg they turned it around quickly and without fuss, paying the claim in full. Full marks for customer service, product choice and price.

I had to cancel because of an accident on my bicycle. Paperwork was signed for 11/12/14 and acknowledged by e-mail 11/17/14. Payment is supposed to be within 3 weeks.

I extended my trip a few days and was told when I called assistance that I could not extend my coverage. The assistance person was utterly unhelpful and couldn't care less.