Reviews, Sales, and Service Ratings for
Tin Leg

The web site, buying experience, customer service for answering specific questions were all excellent. Since the cruise was a 100% perfect experience, I have no idea what the claim experience would be like. I can only assume it would be just as good as buying the policy was!

One main attraction to the policy was it's primary coverage for medical.

Tin Leg was completely unresponsive by email. They eventually followed up by mail requesting the same information I had already provided by both mail and email, except it needed to be on their form. The claim is still in process 45 days later. Not sure what the outcome will be.

As I recall (more than 6 weeks previous to this review & travel) the purchase process was easy. I felt some peach of mind that should I need medical it would be there. The peace of mind makes it worth the additional cost of the travel, especially mine of 28 days & some major concerns.

We purchased a policy with Tin Leg (TLE13-100277) to cover our trip from Chicago to Costa Rica. Our itinerary required us to make a connecting flight in Houston both ways.
My wife came down with intestinal cramps and diarrhea on the 4th day of our trip and had to be seen by a doctor
In addition to that on our return trip, bad weather in Houston delayed the departure of our plane from there by about 6 hours. This caused us to miss the last connecting flight from Houston to Chicago and forced us to stay overnight there. We filed a claim for medical expenses and the cost of the hotel room.
We filed a claim on June 9th. As of this date (June 25th) we have not even had an acknowledgement that the claim has been received. We would not recommend this company to other travelers.

A most useful and effective service; thank you.

Customer service was very helpful and polite in answering questions and providing information about the insurance we were seeking. We did not need to file any type of claim but the price for the insurance we needed was pretty fair.

Tin Leg insurance offered more coverage and better pricing for our trip than all other insurances.
we would take them again in the future.

The ability to comparison shop withy ease was a huge plus!

Very user friendly site. Great reviews as well.
The comfort level with this site was high, and we felt supported all along our trip.

Two days before my scheduled departure I had a cardiac cath and had to cancel my entire trip. A quick call to your customer service number helped me get the claims process started. On June 9th I saw my doctor for my follow up and got all of the papers signed to make my claim. Now I am waiting for payment. Would I recommend Square Mouth? It all depends on how quickly my claim is paid.