0.1% (169) negative reviews to sales
Average on Squaremouth is 0.2%
5 stars
3202
4 stars
755
3 stars
258
2 stars
95
1 star
74
Detailed Ratings
Customer Service Before Trip
Customer Service During Trip
Customer Service During Claim
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TOTAL SALES
253,999
Since 2014
MONTHLY SALES
4253
Average Monthly Sales Since 2014
REVIEWS
4,384
Since 2014
Overall Rating
4.55 out of 5
Overall Rating 4.55 out of 5
4,384 Reviews Since 2014
Customer Reviews for Tin Leg
Sort by Most Helpful, Most Recent, Star Ratings, or select “Filed Claim” to only show reviews from customers who filed a claim.
Good so far but I have to wait 3 weeks to speak to an adjuster which seems a long time ( I work within in the insurance industry and this seems longer than industry standards) . Other than this the staff have all been very helpful and friendly.
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7 out of 7 people found this review helpful
Rating 5 out of 5
Policy:
Gold
Review Received:
September 18, 2023
David from MD
Verified Squaremouth Customer
I needed to increase my coverage prior to the trip, which I found to be straightforward.
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1 out of 1 people found this review helpful
Rating 5 out of 5
Policy:
Gold
Review Received:
September 17, 2023
Frances from IL
Verified Squaremouth Customer
They were very prompt and professional. We got reimbursed for the cost within two weeks.
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1 out of 1 people found this review helpful
Rating 1 out of 5
Policy:
Gold
Review Received:
September 17, 2023
Gene from CA
Verified Squaremouth Customer
Process was rough, but eventually I got most of the reimbursement.
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13 out of 15 people found this review helpful
Rating 5 out of 5
Policy:
Gold
Review Received:
September 17, 2023
Lynne from KY
Verified Squaremouth Customer
We bought the policy and did t need to use it. Thankfully
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0 out of 0 people found this review helpful
Rating 5 out of 5
Policy:
Luxury
Review Received:
September 17, 2023
Anne from FL
Verified Squaremouth Customer
Very professional! So far, we are satisfied with the coverage.
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1 out of 1 people found this review helpful
Rating 5 out of 5
Policy:
Gold
Review Received:
September 16, 2023
Steven from NH
Verified Squaremouth Customer
Very Happy with the cover provided and responsiveness from customer service
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1 out of 2 people found this review helpful
Rating 5 out of 5
Policy:
Adventure
Review Received:
September 13, 2023
JARED from FL
Verified Squaremouth Customer
In middle of claim. So far process has been speedy and efficient.
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5 out of 9 people found this review helpful
Rating 4 out of 5
Policy:
Basic
Review Received:
September 12, 2023
Melissa from KS
Verified Squaremouth Customer
This is not the experience I had but my fellow travelers (3) ended up using a different company as they were never able to reach a live person using the number I gave them. My experience with customer service was very good, the individuals were friendly and answered my many questions.
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2 out of 2 people found this review helpful
Rating 5 out of 5
Policy:
Gold
Review Received:
September 11, 2023
Alan from OR
Verified Squaremouth Customer
Claim process is very slow. I had emergency open heart surgery and we had to cancel back in July. Then we had to wait a month after contacting you before we could even file the claim.
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7 out of 8 people found this review helpful