Reviews, Sales, and Service Ratings for
Tin Leg

So far, I am not happy at all. We experienced trip interruption and have about $2500.00 in extra expenses. When I called Tin Leg, I was told I need to do a phone interview before claim can be filed - HOWEVER, phone interview is not available for 3 weeks. This is ridiculous! This is a big $$ burden and will have to be totally paid for before phone interview occurs. Who knows how long after interview, claim and documentation is even looked at. I’ve never experienced a process like this with an insurance company before. Probably won’t use Squaremouth again but will continue to use TravelEx purchased through my travel agent or Allianz annual policy. I have called Tin Leg twice about this to no avail. I will be away when my phone interview occurs and will now have to take all paperwork with me etc. very inconvenient!!

Everything went very smoothly and it was good to know I had great travel insurance. You were recommended to me by someone who travels frequently and uses Tin Leg and Squaremouth.

Professional, helpful.

Was great

We couldn't take our trip because Dawn had open heart surgery 2 months before our scheduled departure date.

I got very sick on the last day of my trip while I was in Copenhagen and had my husband, who was back in America, call you to see what my options were. He wasn't very clear on getting information from Tin Star so I managed to pack and drag myself to the airport and come home as planned.

My husband experienced a sudden cardiac arrest 6 days into our 36 day European vacation in Paris, France. I reached out to the 24 hour customer service and did not hear from anyone. I sent a second email and finally got a reply the following day. Thank God he recovered but he did spend 9 day in ICU and 3 days in cardiac recovery. I have submitted a claim for trip interruption, and medical (secondary coverage) but have yet to receive any billings from the hospital. I have provided all medical reports given to us upon our discharge from the hospital. Please feel free to check in and I will update you on our progress with the claim.

Simple and straightforward. We had to cancel due to a medical emergency with my mother. The claims process was easy to handle and your agents made it simple to submit. Resolution happened in a few weeks not months and we had our checks within 30 days. Completely satisfied with the process.

Had to cancel trip due to health concerns regarding physical activities (biking) on trip the process of filing claim is smooth. The issue will come down to physician’s statement. I chose Tin Leg bc I tjoughtv its medical coverage (COVID) etc was appropriate for older clients. I never dreamed of cancelling the trip before departure

I was not pleased that when I filed my claim with Tin Leg that the interview for reviewing the claim was set out for several weeks.