Reviews, Sales, and Service Ratings for
Tin Leg

I am very upset that I have to wait a month to have a phone appointment with a customer service person to file my claim. I have all the receipts and they could have been easily filed as I am done with other insurance plans in the past. This makes me reluctant to consider using Tin Leg in the future. It seems like a pretty stupid system that's just designed to put off paying out for a longer period of time.

We had some initial push back from the insurance carrier concerning paying the claim. After we submitted numerous pages of documentation they requested some extra information from an urgent care that was not available. We had to escalate our claim before they paid us. We canceled our trip and made a claim because we contracted covid. Filing a legitimate claim should not be so difficult.

I had to call customer service to fix a problem that was my fault. They straightened it out in a quick and courteous manner.

Too bad i couldn't find a hotel room when flight delayed
for approximately 13 hours. Not a good night in airport. I should have asked you if you have a service to help.locate hotel rooms.

I contacted TinLeg to file a claim because my flight was canceled. As a result of the cancelation, I was stranded at the airport in another country and I missed my connecting flight. The airline did not offer food or hotel vouchers. I did not have additional funds to pay for a hotel because they were extremely expensive so I slept at the airport. Tinleg said they were unable to do anything for me without receipts. My mental anguish and suffering is not enough for a claim. I will not be purchasing travel insurance ever again.

Our biggest frustration was after submission of a claim, we were told we needed to complete an interview, however the earliest available time slot to complete this process was 4 weeks later. We are still waiting to complete this step.

I have been very pleased with service up to this point. My claim has not been finalized yet.

Squaremouth made it easy to compare policies to find the one that worked with my budget and needs.

We filed a claim for both missed connection and delayed baggage. Our missed connection claim was paid but our delayed baggage was denied. We appealed and it was denied again. We are now going through the Zero Complaint process which is in-process. We are extremely frustrated by our experience with Tin Leg on this claim. They are refusing to pay around $117 on a legitimate delayed baggage claim when all documentation required per the Tin Leg Policy was supplied. We certainly hope the Zero Complaint process really works.

I have purchased insurance through Tin Leg many times. Always great service