Reviews, Sales, and Service Ratings for
Tin Leg

Excellent coverages at a very good price.

The level of documentation required is absurd. They continue to request additional documentation that is totally irrelevant to my claim. It was a simple flight delay at the beginning of our trip because our airline cancelled the flight and we had to take a later flight. We incurred some expenses associated with the flight delay. I will NEVER use this company again.

Hi Ellen

Thank you for bringing this to our attention, we apologize for the lengthy experience you received throughout the claims process. I understand your claim has been finalized and payment was issued on 8/16/2023. I’m sorry your travel plans were disrupted, and that you were further inconvenienced throughout the claims process. I recognize this has been a frustrating experience for you, and hope you are pleased with the outcome of your claim. Thank you again.

I telephoned Tin Leg prior to my departure in order to increase the amount of insurance as I increased the value of my trip. They were very helpful, professional, and efficient. They accomplished what I needed without any problem.

The length of a claim is to long. Financially it's difficult when I have to spend all this extra money and it takes weeks if not months to recover my finances back.

Very rquick to respond when I requested for a copy of the policy for clarification of coverages

Cannot properly rate policy purchase until claim is processed. At this time it is taking 2 weeks, per your schedule, to speak with a representative regarding my claim. That is too long to take to discuss a claim.

I contacted squaremouth when United cancelled my flight and I had to change my plans. I had to change the date and the carrier but they made it easy for me to make these adjustments to my policy. I didn't have any problems with my trip but I was glad I had insurance. This was my 7th trip to Ireland but the first time I had ever bought travel insurance. From now on I will always buy travel insurance for my trips.

We had a phone lost or stolen on carry on luggage. The claim covers only 100 dollars. Tin leg is making us jump through hoops asking for information that is redundant. They keep asking for more and more. I feel they are trying to make us just give up and I probably will. Will never use them again and we travel a lot.

Everyone so far very helpful! I would say however I have to wait several weeks for an interview to begin the claim.

I took a commuter flight while on vacation in Italy, and the airlines lost my luggage for 9 days. I called immediately to get some help, and the gal was completely worthless. No help or guidance whatsoever.

Hi Rebecca

I apologize that we were not more helpful when you contacted us. Customer service is our number one priority, and we always strive to be as helpful as possible for our customers. In this case, we fell short.

If you still have questions about your policy, please contact us at 800-240-0369. Our customer service team is available from 8am to 10pm ET, seven days a week, and we are delighted to help!