Reviews, Sales, and Service Ratings for
Tin Leg

The 24-hour customer assistance line was helpful in a moment where we were very uneasy about our next steps. The representative assured me of continued coverage during an involuntary extended stay, and helped me start a claim file for when we returned. I would recommend Tin Leg for travel insurance.

I hope you get enough peoiple up to your normal standards to answer the phones and not make us wait 6-8 hours for a call back. Your typical IN HOUSE rep is fabulous but it is frusterating when you have a problem to solve.

Easy to get. Had coverage I required.

Everything fine.

Friendly and excellant
Policy for a good price

Had a trip interruption that resulted in us being stranded in a foreign country. Luckily our airline provided accommodations and we were resourceful enough to get ourselves to our destination and not depend on our travel insurance policy as we were bounced from person to person when contracting Tin Leg during this trip interruption. Of which none provided us with any real assistance. Our first sign that the service was not professional or helpful. We figured we would file our claim post trip and get the trip interruption compensation that was covered under our policy. Whef, what an experience filing a claim. Again bounced from one contact to another then absolutely no response from our claim person. Despite weeks of phone calls that always went to voicemails that were never responded to. Frustrating isn't even the word to describe this experience. After almost two months post trip we finally got in contact with someone who at least seemed to be progressing our claim and luckily we finally received our claim. So unprofessional. Like I said so glad we didn't have to rely on this company when we were stranded, luckily we are resourceful and made our own way through. I feel for anyone that would be in the situation where they relied entirely on this company. Will be looking at different insurance providers for our upcoming international trips.

Squaremouth is very easy to use to make comparisons. We recommend it to friends. TinLeg has been good to work with in the past and so far has been responsive in our current claim as they do due diligence. Time will tell, but so far so good.

I don’t have any complaints yet.

I found it very easy to purchase the insurance at a reasonable price. Called 3 times for clarification and was pleased with customer service.
Thank goodness we didn’t have to use it.