0.1% (169) negative reviews to sales
Average on Squaremouth is 0.2%
5 stars
3208
4 stars
755
3 stars
258
2 stars
95
1 star
74
Detailed Ratings
Customer Service Before Trip
Customer Service During Trip
Customer Service During Claim
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TOTAL SALES
254,749
Since 2014
MONTHLY SALES
4331
Average Monthly Sales Since 2014
REVIEWS
4,390
Since 2014
Overall Rating
4.55 out of 5
Overall Rating 4.55 out of 5
4,390 Reviews Since 2014
Customer Reviews for Tin Leg
Sort by Most Helpful, Most Recent, Star Ratings, or select “Filed Claim” to only show reviews from customers who filed a claim.
HELENA from NC from NC
Verified Squaremouth Customer
The process was seamless. I reviewed the offer, coverage and cost, against some other companies and Tin Leg had the best option for me and my traveling family. Wasn't the cheapest but not the highest cost and offered all of the coverage that I would feel I'd need.
I contacted customer service to get clarification on how the process would take place in case any COVID delays. The gentleman who assisted me was knowledgeable and friendly quickly answering all of my doubts.
I've returned from my trip and luckily didn't have to access the coverage but I surely felt safe having it. Highly recommend the ease and overall offer from Tin Leg
Was this review helpful to you?
0 out of 0 people found this review helpful
Rating 5 out of 5
Policy:
Luxury
Review Received:
October 16, 2021
Matthew from WA
Verified Squaremouth Customer
I have used SquareMouth twice while traveling abroad. It’s fast and easy to do. No hassle. Customer service reps make sure you get the coverage you need at the best rates. Definitely will use them in the future.
Was this review helpful to you?
1 out of 1 people found this review helpful
Rating 1 out of 5
Policy:
Gold
Review Received:
October 15, 2021
Kjell from CA
Verified Squaremouth Customer
I would never do business with Tin Leg again. They referred me to three different organizations to manage the claim and each took way too long to adjudicate the claim. They finally asked me for certain airline documentation (beyond all the documentation I submitted) that I couldn't provide because of the nature of the claim, e.g. baggage claim form because there were NO United personnel at the Toronto International Airport and thus NO United claim forms available. The baggage claim was filed via telephone because that was the only option. I regarded Tin Leg as unpleasant to work with in the past and this experience confirms my decision to avoid them at all cost in the future.
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63 out of 63 people found this review helpful
Rating 5 out of 5
Policy:
Gold
Review Received:
October 15, 2021
Ruth from VA
Verified Squaremouth Customer
It was reassuring to know that if a medical emergency occurred while traveling overseas. I would be covered! Praise God - I stayed well!
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1 out of 1 people found this review helpful
Rating 5 out of 5
Policy:
Luxury
Review Received:
October 14, 2021
Jeneen from TN
Verified Squaremouth Customer
We had to cancel our trip due to my husband’s brother passing. I called to get information and guidance and the rep was very kind, sympathetic and helpful. All interactions thereafter via phone or email were professional, thorough and efficient
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18 out of 18 people found this review helpful
Rating 5 out of 5
Policy:
Luxury
Review Received:
October 12, 2021
Weyman from TX
Verified Squaremouth Customer
It was hard to find the travel insurance site, but my Internet shopping, customer service and purchase experiences were all positive. I really appreciated having short easy to understand and comprehensive travel coverage.
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0 out of 0 people found this review helpful
Rating 5 out of 5
Policy:
Luxury
Review Received:
October 11, 2021
Mits from CA
Verified Squaremouth Customer
Tin Leg gave me peace of mind to travel during Covid19 AND during my travels to experience the lakes, rivers and mountains of British Columbia, Canada.
Tips for travelers: I daily checked updates from Canada's government and my airline's websites. I followed and filled out online mandates/requirements of "ArriveCAN." The form included uploading my proof of full Covid 19 vaccination and the 72 hour before flight departure the Covid 19 negative test result. I believe following the mandates paved my way for smooth boarding of airline and cleared Canada Border/customs. My return trip required my negative Covid 19 test. I was impressed with my airline's acceptance of the "Rapid Antigen" Covid 19 test and the test was conveniently administered inside Vancouver International Airport.
Thank You Tin Leg for your flexibly changing my travel insurance dates due to early 2019's Covid 19 "stay-at-home" restrictions.
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4 out of 4 people found this review helpful
Rating 5 out of 5
Policy:
Silver
Review Received:
October 10, 2021
Sandra from OH
Verified Squaremouth Customer
It was easy to purchase a policy and compare various offers. Fortunately, I did not have to make a claim and our trip went off without a hitch.
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1 out of 1 people found this review helpful
Rating 5 out of 5
Policy:
Luxury
Review Received:
October 10, 2021
Eric from WA
Verified Squaremouth Customer
Have used SquareMouth for several trips. Great layout for comparative shopping. Used customer assistance when a trip was rescheduled due to Covid--no problem changing dates on the plan. Will use again!
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4 out of 4 people found this review helpful
Rating 5 out of 5
Policy:
Luxury
Review Received:
October 9, 2021
Susan from FL
Verified Squaremouth Customer
Perfect experience every time! The staff know insurance!
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0 out of 0 people found this review helpful