Reviews, Sales, and Service Ratings for
Tin Leg

Completely satisfied with customer service that handled my claim. The agent was courteous and professional in handling my claim to make it easy and clear to follow.

Policy gave me peace of mind

I couldn’t be happier with our coverage from Tin Leg. They had the best combination of benefits for our needs, the sign up process was easy and efficient, and customer service was stellar when I called to ask questions about different policies. Fortunately, I did not have to file a claim, but felt confident that I would have been well taken care of. I appreciate that their policies cover Covid. All in all an excellent experience!

Buying travel insurance is so expensive and it’s so difficult to assess what’s necessary that the process is really stressful. I wish there had been more filters to help guide decisions.

From a customer stand point, It's all Tin Leg no matter who you sub the work out to. During our trip interruption, Global Excel ACM StarrAssistUSA

It was difficult to connect by phone to customer service. Lots of back and forth calls with long delays.

Hi Kerry

I apologize that we were not responsive and more helpful when you attempted to contact us! Customer service is our number one priority, and we always want to be as helpful as possible for our customers. In this case, we fell short.

If you have any additional questions, please contact us at 844-240-1233. We are available from 8am to 10pm ET, seven days a week, and are delighted to help!

Tin Leg was able to transfer my insurance from my previously booked trip in July (which was subsequently canceled due to Covid-19) to my replacement trip in September. I am very grateful they were able to accommodate the change.

My experience purchasing the travel insurance was good, I will purchase again in my next trip.

Very easy to changes my dates based on a covid cancellation in 2020.

It took 4 phone calls to get one question answered. Completely frustrating. Your people are trained not to think independently. I am grateful that I did not need to make a claim. Our medical isure was resolved without havig to cut our trip short. But, I will never buy another policy from this company. Companies are only as good as their ability to help solve a problem.

Hi Pamela

I apologize that we were not responsive and more helpful when you attempted to contact us! Customer service is our number one priority, and we always want to be as helpful as possible for our customers. In this case, we fell short.

If you have any additional questions, please contact us at 844-240-1233. We are available from 8am to 10pm ET, seven days a week, and are delighted to help!