0.1% (169) negative reviews to sales
Average on Squaremouth is 0.2%
5 stars
3208
4 stars
755
3 stars
258
2 stars
95
1 star
74
Detailed Ratings
Customer Service Before Trip
Customer Service During Trip
Customer Service During Claim
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TOTAL SALES
254,749
Since 2014
MONTHLY SALES
4331
Average Monthly Sales Since 2014
REVIEWS
4,390
Since 2014
Overall Rating
4.55 out of 5
Overall Rating 4.55 out of 5
4,390 Reviews Since 2014
Customer Reviews for Tin Leg
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This would have been a 5 star review except for the pushback we got when trying our trip was postponed due to covid-19. If you trip is cancelled and covered due to natural disasters, civil unrest, etc, how can a world wide pandemic be excluded just because covid 19 was not specifically listed on the the policy-(it didn’t even exist then)? If a country’s borders are closed for travel, for whatever reason, you won’t be traveling and you don’t need a travel insurance policy! The issue was finally resolved by transferring our policy to our new trip dates in 2021. However, I would have appreciated that offer from the very beginning, rather than sweating the review board process and the possibility of losing all that money, just to have to purchase another policy or chance traveling without coverage. COVID-19 has wreaked havoc on the entire travel industry - it doesn’t need any help from less accommodating travel suppliers.
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11 out of 11 people found this review helpful
Rating 5 out of 5
Policy:
Gold
Review Received:
August 29, 2021
Shirley from TX
Verified Squaremouth Customer
Customer Service was professional and friendly when called to change the date of policy
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2 out of 2 people found this review helpful
Rating 5 out of 5
Policy:
Luxury
Review Received:
August 28, 2021
Janet from FL
Verified Squaremouth Customer
very easy and very affordable.
i will definitely use them on another trip.
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1 out of 1 people found this review helpful
Rating 5 out of 5
Policy:
Luxury
Review Received:
August 28, 2021
BA from from NJ
Verified Squaremouth Customer
The representative answered all my questions and concerns before purchasing the insurance. I got exactly the coverage that I wanted and fortunately did not need it.
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1 out of 1 people found this review helpful
Rating 5 out of 5
Policy:
Gold
Review Received:
August 28, 2021
Adriana from NJ
Verified Squaremouth Customer
Great experience! Called and spoke to someone prior to purchasing to ask some questions. The representative was very friendly and very knowledgeable.
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1 out of 1 people found this review helpful
Rating 5 out of 5
Policy:
Standard
Review Received:
August 26, 2021
volkmar from CA
Verified Squaremouth Customer
Got sick prior to flight and had to cancel first flight.
Could not fly through the original city as planned and had to cancel second flight
As I had mentioned, I will get back to you once I can find a reasonably priced flight back home.
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1 out of 6 people found this review helpful
Rating 5 out of 5
Policy:
Gold
Review Received:
August 26, 2021
S from CA
Verified Squaremouth Customer
Tin Leg provided reasonable coverage and huge peace of mind.
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1 out of 2 people found this review helpful
Rating 5 out of 5
Policy:
Gold
Review Received:
August 24, 2021
G. E. from FL
Verified Squaremouth Customer
Have a very small claim for an overnight in hospital in Italy. They only billed me 165 Euros for lab tests and nothing else! But I have had trouble paying the bill so hence not made a claim yet.
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1 out of 6 people found this review helpful
Rating 3 out of 5
Policy:
Gold
Review Received:
August 24, 2021
Johnnie from AZ
Verified Squaremouth Customer
The travel policy claimed covid coverage when I signed up. It was not clear what coverage was actually provided. With the Delta variant rising at my departure, I called and was told a diagnosis of covid as reason for trip interruption or cancelation would be needed. Fortunately, I did not need the coverage and my trip was completed OK. More clarity up front on this coverage would help.
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6 out of 6 people found this review helpful
Rating 5 out of 5
Policy:
USA Only
Review Received:
August 19, 2021
dave s from OH
Verified Squaremouth Customer
i've been pleased with my interaction with them, always
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3 out of 3 people found this review helpful