Reviews, Sales, and Service Ratings for
Travel Insured International

It was too difficult to get help. There needs to be an easier way to access assistance. I needed help getting home medically and didn’t get it and lost consciousneee on the plane and went in ambulance to hospital on arrival. Trying to file a claim it won’t accept or post the claim issues and receipts. They don’t call
Back to help do it for me.

We thank you for your feedback and apologize for any frustrations you’ve experienced. Call volumes hare very high at this time, but our relationship with our customers is very important to us. We will reach out to you directly and appreciate your patience throughout the process.

My review thus far is mostly based on the purchase of the policy which was a fairly easy process via this website. I have submitted a claim.
Submitting a claim was fairly easy although I did have to contact them via multiple platforms in order to obtain a specific claim form that would not download from their website. I submitted my claim a week ago and it has still not been reviewed. I reached out to find out the status and how long this process might take, but the only response I got was that "We are behind in claim reviews due to heavy claim volume." I find this a little hard to believe since my sister purchased travel insurance via a different company and has already had her claim reviewed and approved. I would also note that the reviews for this company on this site do not at all match up with the reviews on their Facebook page. It appears from those reviews that many customers have issues getting claims reviewed and completed by this company. If I had read those reviews before purchasing, I likely would have purchased insurance from another company.

It's impossible to get them on the phone. Contact us is email only. Had my claim 90 % complete and it mysteriously disappeared. All I needed was a doctor's statement which I got today. When I went to upload a scanned copy of the report my claim was nowhere to be found. Their website doesn't have a search promt to enter claim#. or search by policy#. No way at all to search for the lost claim.

Thus far my experiences with customer support for my claim have been mixed. The first person was dismissive and deliberately distorted the terms of my claims. It's almost as if she was dissuading me from filing the claim in the first place. The second person whom I spoke with about a week later was very helpful. I'm still awaiting the outcome.

After a flight cancellation, I submitted a claim to cover an additional night in a hotel and expenses. The filing process was relatively easy (though I was careful to include documents for everything I could think of), and I was reimbursed quickly, within two weeks.

Great company if you want to pay money and have them completely ignore your claims. Squaremouth should be ashamed for listing them on the site.

I wish there were a way to award 0 stars to this POS company.

Thank you for your feedback. We strive for customer experience excellence. Our apologizes for the frustrations you’ve during your time working with us. Please email your contact information to customercare@travelinsured.com , to further discuss your situation. We appreciate your patience.

51 days after filing a claim with this agency, we have NO RESPONSE.

So, if you want to just send some money someplace and get ZERO insurance and customer service in return, this is the agency for you.

Thank you for your feedback. Our apologizes for the frustrations you’ve experienced. Call volumes are very high, but every customer experience is important to us. Please email your contact information to claims@travelinsured.com , to further discuss your situation. Thank you.

Attempted to reach customer service by phone on two different days prior to trip. Both attempts received a notice of at least thirty minute wait and I hung up. Sent cancellation email because I could not travel with such an unresponsive insurance company. The email was responded to several days later while I was on my trip.

Great customer service. Fair price.

I had a very difficult time reaching them by phone however when I did obtain the correct email from Squaremouth I was able to begin communicating about my claim