Reviews, Sales, and Service Ratings for
Travelex Insurance Services

Before Trip
Did not contact customer service, everything was taken care of online.

During Trip
Did not need to contact customer service during trip

Claim Process
Did not need to file a claim.

During Trip
didnt use

Claim Process
didnt claim

Claim Process
Very impressed with their service. Claim form was straightforward, and Travelex paid the full amount of our claim in just a few days. Will definitely use them again.

During Trip
We had to cancel our trip.

Claim Process
Very reliable company. I will insure with them again.

Before Trip
Didn't need customer srvc -- had all the info that I was looking for online

During Trip
Never needed to contact -- I wish there was aa N/A option in the star ratings above

Claim Process
Did not file a claim

Before Trip
I never needed to use the insurance, which is my reluctance to give a full 5 stars, but felt very confident in the service provided by SquareMouth. The comparison of various options was extremely helpful and would prompt me to use SquareMouth again and to recommend it to others;

During Trip
NA

Before Trip
I had questions about coverage, and was able to talk with a real person who was pleasant and helpful. I would definitely get coverage through Squaremouth again!

During Trip
No need to contact insurance carrier.

Claim Process
No claim.

Before Trip
I didn't have to contact customer service before my trip so I just reated them average. The Travel documents came by email whithin a day or two, Squaremouth documents came before. I download the documents to a computer/zip drive for travel. It's a pain printing the full policy, thankfully I can skip the state by state stuff except for my own. Be careful to save both the the one page travel document and the actual policy which can be overlooked in the email.

During Trip
Didn't have any reason to use customer sevice so rated them average. Note: the policy provided CDW (colision)auto rental insurance however in Costa Rica you are also required to have local supplemental auto/personal liability insurance. It is cheaper and easier to by a combined CDW/SLW than just the SLW.

During Trip
We had no reason to contact or interact with the insurance company. The delays we experienced on our trip were "compensated" by Air New Zealand. Due to time delays we missed our 12 hours to enjoy Auckland, but our basic needs were covered by the Airline.

Before Trip
I seem to have had an easier time working from Squaremouth's website than one of my traveling companions did from the carrier's own website.

During Trip
I didn't need any interaction with the carrier during my trip, thank goodness.