Reviews, Sales, and Service Ratings for
Travelex Insurance Services

Before Trip
I think it was all fine as I did not use any of the services nor did I speak to anyone as I did everything on line

Before Trip
The service was fine, neither bad nor good

During Trip
No need to contact carrier.

Claim Process
No claims made

Before Trip
I always use Squaremouth for my travel insurance and have recommended it to all my travel companions.. You can get the coverage you want at the best price.

Before Trip
Application for and issuance of the requested coverage was processed promptly and efficiently.

During Trip
Not having the need for the services I can't really comment.

Before Trip
A most useful service.

Claim Process
Before I used Squaremouth I had a very bad experience with a different insurance company (not listed by Squaremouth). I had to get a lawyer in order to receive a check for my injury although they had promised twice that I was covered. I am glad to see that Squaremouth wants an analysis of the claim process. I am now using Squaremouth for the third time, but have not yet had a claim to make.

During Trip
Did'nt have to use the help hotline. Can't rate because did'nt need help during our trip. Other then that everything was just fine.

Claim Process
A very pleasant, no-hassle experience.

Before Trip
Simple On-line transcation - nothing of note.

During Trip
When we ran into a significant delay, the company responded quickly to our email inquiry. We had a non emergency issue and did not require assistance so it was easiest to wait until we were home and make a claim.

Claim Process
We found the company to be positive and responsive. Filling out the claim paperwork is a bit onerous, and it IS IMPORTANT to maintain records of everything that happened and keep all receipts and travel documents --- if you have everything, it is a straightforward though somewhat tedious process. By the time we were done we had a book (literally, we comb bound it)about 3/8inch thick.

Response to our claim was VERY FAST and we had a check in less than two weeks.

The only significant item that was disallowed was a claim for lost salary - and that was simply not covered in the policy.

Overall we were very happy with the company and have already bought travel insurance from them again.

During Trip
I had no contact with company during trip

Claim Process
I made no claim