Reviews, Sales, and Service Ratings for
Travelex Insurance Services

Before Trip
There was not enough time scheduled between connecting flights, which caused worry.

During Trip
Didn't use insurance carrier, so have nothing to report.

Claim Process
Did not file a claim

Before Trip
The best part of the service provided before our trip was the interaction provided by SquareMouth, not by the carrier per se. You do a great job of representing them. Regarding the carriers and their products, frankly I would VERY much have liked to have had the opportunity to "build" the insurance I wanted from a variety of options available to me. The present system you now have on line is a step in that direction, but it is not "there yet" for me. I ended up with coverage for things I did not want and unable to choose among companies willing to provide what I did want. I could give many examples. One is coverage to allow me to come home if a hurricane was about to endanger my HOME (not my destination).

During Trip
I had no need to contact them.

Claim Process
Does not apply.

Before Trip
After a number of years using Squaremouth for my trips and family members trips I am very satisfied!

During Trip
Since I have not used nor did I use the service on this trip I cannot give a rating.

Claim Process
My wife has yet to file a claim. She has been emailing contacts to see if her glasses and sweater have been found without success. She stated to me that she will be filing a claim tomorrow.

During Trip
We did not have to use the services during our trip.

Claim Process
We did not file a claim or use the insurance.

Before Trip
medical services were not needed for my mother during this trip and that was the best part. your confirmation was sent in a vry timely manner and details were explained well.

During Trip
None of th above services were used during the trip

Claim Process
No claim was filed

Before Trip
All of the acquisition and documentation was completed online without any contact with the company staff.

During Trip
We didn't require any contact or service.

Claim Process
Thankfully we didn't require to utilize our insurance.

During Trip
Did not contact the service during my trip.

Claim Process
Did not, submit a claim

Before Trip
Thank goodness I didn't have any accidents, illnesses or incident that would have necessitated my use of the coverage. But it was reassuring to know that I had excellent coverage in the event of emergency.

Before Trip
I have no idea if they would have paid a claim. That's what matters.

Before Trip
I sent all documents but I never received call from you guys. I was so sick and someone took my bag it was so trip but you guys did not help me at all. I am Japanese translator, travel with many company's, I will never recomedention to anyone, please contact with me ASAP how is my cases now. Thank you

During Trip
Nothing help , I was so sick , some day I even couldn't get up the bed, ask Dr inflo but customer servic could not help

Claim Process
Custermer service should called me and let me know they got Dr medical report, police report or some. Nothing from you guys ? How customer can be happy with this kinda service ? You really need to know, people buy insurance, in case some happen and protect. I truly believe you guys service are poor . And don care clients