Reviews, Sales, and Service Ratings for
TravelSafe

The only reason I didn't give 5 stars for their customer service was when I purchased the CDW for the rental car, I wasn't told it didn't cover damage I would be at fault for by the agent who sold it to me. Another agent sent me an email with that info. When I contacted them they immediately refunded my money. Overall I was very pleased with the experience with both Travelsafe and Squaremouth.com, and will use them again. My policy was a very good value for the money; cost versus the coverage provided.

Great as always

When purchased, I had marked that I wanted the policy to start when I was actually going to leave, once bought, it showed the date of purchase as the starting date of the policy. Just a site hiccup, but could have saved me some $'s as the trip was cancelled a day before leaving.

Travelsafe was fine; but Squaremouth got the destination details of our vacation completely wrong when they brokered the policy. Had I not had need to communicate with the Travelsafe beforehand I would not have discovered the error and our coverage might well have been denied had we any need to file a claim. Travelsafe seemed professional and gave me the impression that Squaremouth was not.

Very pleasant experience. It was easy to compare the various insurance providers based on my insurance needs and I appreciated the ease of selecting a provider.

It’s a little hard to make changes online to add to your travel policies

I tried to call customer service while on vacation with a policy question about trip interruption and was on hold for quite sometime. I hung up and sent an email instead. Never got a response. Sent a second email a week later and still no response. Guess I’m on my own to figure out my policy coverage.

When purchasing, agent was very helpful in explaining plan and what was covered and what we wnated to cover. We got exctly what was needed at a fair price for our trip.

24 hour service called from hospital on trip was VERY helpful - after returning and ready to submit claim, customer service was helpful on getting started - claim form is awful - extreme amount of documentation required for claim - unable to speak with personnel actually processing the claim for answers to questions - only get customer service reps who seem to only be able to see the same thing I can already see online for status - status online very vague - explanation of entire process very poor - did not expect the process and payments to be very quick on the medical portion as I understood that our primary health insurance had to process first, but expected the trip interruption portion could be processed pretty quickly - this did not happen - all was put on hold until after I had the EOB from the health insurance to submit - did finally get all payments but the e-checks caused difficulty with our bank, which had not dealt with them before - would be nice to be able to request "real" checks for all payments. All in all, just need to be prepared for submitting a lot of documentation and staying on top of it to get processed. This was our first time having to actually file a claim on travel insurance and it was about what I expected from reading reviews on all of the insurance providers.

You made the entire insurance buying experience easy. I found your prices to be the best available. When I spoke to Squaremouth customer service you answered quickly. The answers I received from your team were very helpful when making my decisions. When I had a small change to make after purchasing the insurance that was also handled quickly and efficiently. I will absolutely be making future purchases of insurance from you folks. Thank you