Reviews, Sales, and Service Ratings for
TravelSafe

We had an itinerary change at the last minute due to "routine maintenance" on the tender boat at one of the ports of call. The cruise line decided to run the ports of call in reverse which put our sea days at the beginning of the cruise instead of the end. My husband became very sick with a terrible cold the last two days of the cruise which caused him not to be able to get off the ship at the last port. We had change of itinerary coverage but because it didn't cost us any additional money we could not file a claim. I called customer service and was told they are a" reimbursement only insurance not an insurance for being inconvenienced". Meanwhile, others on the ship are getting back up to $750 from their insurance. I will not use this company again, nor will I recommend Squaremouth or TravelSafe to anyone on the FB pages I am on. In fact, I have already started telling people I do recommend this company.

Your website and customer service worked well. Insurance is something that a you really don't want to buy, but it does cover a person's downside risk. It is very important to have the peace of mind and in the event of a problem to have financial backing and assistance to handle it.. The TravelSafe Insurance provided that support. I didn't need to use it, but it would have provided good help if I needed it. I was very happy with my purchase of the TravelSafe Insurance for my family trip.

I used TravelSafe last year and filed a claim. It took 5 months of constant follow up and escalations to get reimbursement. I like their coverage amounts and pricing so I was drawn to use them again for this recent trip I took but this time I purchased through Squaremouth in hopes I'd have some extra help in the event I cannot get answers from TravelSafe. I just submitted a claim and will wait to see how it goes collecting on my claim this time around.

I needed to remove a person from the insurance and replace with another the only way they could do that is to cancel the policy and do a new one. They have their money already I didnot have the time to wait for a refund and rebook again. I went without it so they lost out luckily nothing happened on the trip.

Called because my flight was delayed 3 hours and was told that the insurance I have won’t cover anything because I have a stopover. I missed my flight and it ruined my trip.... don’t use this company

Good Afternoon Levi,

Thank you for reaching out to TravelSafe regarding your concerns. I am sorry for the confusion and frustration, and would like the opportunity to see if there is anything we can do to clear this up. It looks like there is not a claim filed for your policy number. Did you file a claim? Depending on why the flight was delayed, there may be options available to you. Additionally, we do have a satisfaction guarantee with our policy. It is outlined on all of our plan documents that you have 14 days to decide if the coverage works for you. It is designed to reimburse customers prior to travel when they are not happy with the coverage, so long as they have not filed a claim or received a fee for cancelling their trip.

While we cannot guarantee the outcome of a claim, we would like to help resolve this issue. We’ve provided some information below based off of the information you’ve given us. Please let us know if you have any questions on how to get started with a claim. You can call TravelSafe at 888-885-7233.

I have provided a link to the Florida insurance certificate which you purchased. Click here to review the plan.https://agent.travelsafe.com/doc/certificate/FL/6061 Note Section I. for the plan’s effective date and Section II. for information relating to the benefits and following coverage,

Trip Interruption and Missed Connection: Coverage begins when You depart on Your first scheduled Travel Arrangement (or if You must use an alternate travel arrangement after Your Scheduled Departure Date to reach Your Trip destination, on the Scheduled Departure Date) for Your Trip. This is Your “Effective Date” and time for Trip Interruption and Missed Connection.

MISSED CONNECTION If You miss Your Trip departure because Your arrival at Your Trip destination is delayed for 3 or more hours, due to:
a. any delay of a Common Carrier (the delay must be certified by the Common Carrier);
b. documented weather condition preventing You from getting to the point of departure;
c. quarantine, hijacking, Strike, Natural Disaster, terrorism or riot.
We will reimburse You, up to the Maximum Benefit Amount shown in the Confirmation of Benefits, for:
a. Your Additional Transportation Cost to join Your Trip; and
b. Your Prepaid expenses for the unused land or water Travel Arrangements.
These benefits will not duplicate any other benefits payable under the Policy or any coverage(s) attached to the Policy

Claim Procedures: Notice of Claim: Notice of claim must be reported within 20 days after a loss occurs or as soon as is reasonably possible. You or someone on Your behalf may give the notice. The notice should be given to Us or Our designated representative and should include sufficient information to identify You.

You can file a claim by calling 1-888-411-5378 or visit our claims website here: https://www.travelclaimsonline.com/TSF

Again, please let us know if you have any questions. We are here to help you any way you can.

I was able to buy a travelsafe policy through your website that was not visible on their own website.

Excellent Service. Will use this company again to cover my next trip!

I originally purchased the policy for a three-person trip to Puerto Rico but had to cancel because of the hurricane-devastation. My traveling companions decided on another destination and I went someplace else. Trying to understand what I could and could not do to change the Travel Safe policy was confusing and the customer service section only made it more so.
First was I given the wrong email to ask for a change; then after not hearing from the company for two weeks I called back and was given another email. When I sent a message to that email, the response I got from Stephanie Smith was vague about whether or not a change was made but that a response to the original email had been sent to me along with an attached document - but I did not receive an email or an updated policy. Her email also said that the same document was attached - it wasn't.
When I called Stephanie's number to talk to her personally about clarifying whether or not a change could be made someone else answered her phone. I explained the situation to her and asked if there was something that could be done to change the policy and whether it could be split so that the two destinations would have coverage. I don't remember her name but do I remember how unhelpful she was. I asked for follow up on my questions but never heard back from her.
I got tired of dealing with Travel Safe and gave up.

We are very sorry for the negative experience you had with TravelSafe. It is never our intention to provide you with this unacceptable customer experience. We appreciate your honest feedback as it helps us evaluate our team and find new ways to improve the customer experience. I wanted to comment on a few of the valid points you’ve made …

1. Regarding your policy: due to the negative experience you’ve had with TravelSafe, we refunded your policy in full. No traveler should have this experience when needing additional policy information, and we hope this will help rectify some of the frustrations you felt.

2. Regarding questions to changes: Due to the nature of the product, making changes to insurance policies can be confusing. However, your feedback makes a great point – we should look into ways of delivering the information so that it is a little easier for travelers to understand. We will put our heads together and think of how this confusion could have been avoided so we avoid a repeat of this experience.

We do hope you you were able to successfully rebook your travels. More importantly, have a safe trip. Please reach out to TravelSafe with any further questions or comments.

Thanks again for the feedback.

I am extremely pleased.
The only thing that I would suggest is that the claims department keep the claimant informed as to the progress of the claim.

I just filed a claim yesterday. Went on a cruise and had to go to the medical center with a kidney stone.